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Residence Inn Madison East

3.0 of 5
4862 Hayes Road, Madison, WI 53704
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Residence Inn Madison East
Ranked #31 of 61 hotels in Madison
4.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    8
    11
    2
    1
    1
Date Rating
San Antonio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 April 2012

I felt some trepidation when I walked in and could smell the fresh paint. The main lobby/breakfast area was under reconstruction and it looked pretty bad when I checked in. I was not looking forward to the four nights I would be there. But then I got to my room. It felt huge and had a great layout. The color... More

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Pleasant View, Tennessee
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 21 March 2012 via mobile

I stay in a lot of Marriott chain hotels, and rarely have anything remotely bad to say, but this is one of those times. Upon arriving I encountered construction, to the point I felt unsafe even entering. There was excess dust and something not right with the air in the building. Throughout my stay I would classify all the entrances/exits... More

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Jennifer Schneider, General Manager at Residence Inn Madison East, responded to this review
3 April 2012

I want to thank you for your feedback. I apologize you had a negative experience at our hotel. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as our staff. I want to assure you that all of these issues have been addressed. We hope with our... More

Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 March 2012

I loved this hotel! The front desk staff were welcoming, woman attending the marvelous breakfast buffet was very nice. Our room was nicely-decorated, had nice layout. A bit hard to find among the mass of hotels in the area, but worth the search.

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Sauk City, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 January 2012

I don't have a lot to say about this place other than amazing! They offered incredibly fresh light snacks on our arrival evening and breakfast in the morning was far above average. The room was perfect for family travel or business and the separated bedroom was a refreshing difference. Pool was small but satisfactory for a business hotel, it was... More

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Chicago, Illinois
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 September 2011

When we walked into the hotel we were immediately floored by an overpowering citrus aroma from a cleaning agent they use. That's okay, it merely means to me that they have cleaned recently, and that is a good thing. Check-in was smooth, and we went to our room within 10 minutes. When we walked into the room, it smelled a... More

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Kenosha, Wisconsin
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 March 2011

This was my first time at a Residence Inn. Although our stay was only for 1 night, I would definitely consider staying here for extended trips. The rooms are a 1 bathroom king-bed suite with a sitting area and kitchenette (stove-top, refrigerator, sink, microwave, dishwasher, plates, and silverware) in the corner. No complaints at all. Front desk staff was welcoming... More

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Athens, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 29 March 2011

My wife and I statyed at the Residence Inn for 6 months. We are from Athens GA and I was here on a 6 month assignment with my company. I can't say enough good things! Being so far away is difficult, but we felt right at home. The management and entire staff go above and beyond to exceed your expectations.... More

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Madison, Wisconsin
1 review
5 of 5 stars Reviewed 28 March 2011

We have been here for over 2 weeks and have not had any problems with staff,rooms,service or other guest.The breakfast and eve socials are excellent and help with the budget,however if you prefer to dine out there are many great choices close by.I have never felt more at home in any hotel. Yes it could use some updating but it... More

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ResidenceInnMgmt, Director of Sales at Residence Inn Madison East, responded to this review
29 March 2011

Thank you for your response, we are glad to hear that you are enjoying your stay with us! We pride ourselves on providing the BEST customer service in Madison and are thrilled to hear that you felt this way about our staff. You are correct, we will be beginning a complete renovation in about one month, so we hope that... More

Kolkata (Calcutta), India
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 March 2011

My stay at Residence Inn, Madison in January was really made enjoyable by the courteous staff out there. I have stayed at other Residence Inn's too, but I liked this place as they paid attention to the guests' smallest needs. The room was good and the kitchen had all the amenities I needed. Breakfast though provided, was not something very... More

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ResidenceInnMgmt, Director of Sales at Residence Inn Madison East, responded to this review
29 March 2011

Thank you for taking the time to share your feedback with us! We do take great pride in providing memorable service to all of our guests and making everyone feel like part of our family, whether you are with us for 1 night or 1 year. We are sorry to hear that you didn't enjoy the breakfast, we welcome your... More

Chicago, Illinois
1 review
3 of 5 stars Reviewed 24 November 2010

Well, my experience was good to start with.Staff was friendly and courteous. So i became at ease instantly .But other than the friendly smiles and hospitality there was a lot more ahead. The rooms do not have a locked cupboards and lockers.You have few in the reception so its a pain and very inconvenient if you are staying for a... More

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ResidenceInnMgmt, Director of Sales at Residence Inn Madison East, responded to this review
18 January 2011

Thank you for bringing these issues to our attention. I apologize these issues caused you to have a negative experience at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us and these issues are being addressed! We hope with our efforts to improve every stay for our guests, you change your mind... More

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Additional Information about Residence Inn Madison East

  • Residence Inn Madison
  • Madison Residence Inn
Address: 4862 Hayes Road, Madison, WI 53704
Price range (per night):* S$191 - 264

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Residence Inn Madison East
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