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Holiday Inn Madison at The American Center

3.0 of 5
5109 W Terrace Drive, Madison, WI 53718
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Holiday Inn Madison at The American Center
Ranked #4 of 61 hotels in Madison
4.5 of 5 stars 135 Reviews
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135 reviews from our community

What travellers say about this hotel
  • Very clean(8)
  • Top notch(4)
  • Shuttle service(3)
  • Business park(3)
  • Front desk staff(3)
Traveller rating
    105
    24
    3
    3
    0
Only show reviews for Family (22) | Couples (25) | Business (57)
Date Rating
Sacramento
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 24 May 2012

I stayed for one night ( thursday ) and was pleasantly surprised. The facility was clean , staff friendly and the room was spacious. My room was located on the second floor facing the rear of the hotel. I got my room off of priceline, which rated the hotel as a 3 1/2 stars.. this was the best 3.5 I... More

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Tim Harris, General Manager at Holiday Inn Madison at The American Center, responded to this review
26 May 2012

Hello, and thank you for writing a wonderful review! I am so excited you had a great experience and that you have only positive things to say! As an award-winning hotel four years in a row, my staff and I have very high expectations for our hotel, and I am proud to hear we exceeded your expectations as well! Please... More

Roaming Endlessly
Senior Contributor
44 reviews 44 reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 15 May 2012

We stayed here Sunday night before flying out on Monday morning. With their free airport shuttle, we were able to drop our rental car a day early and use the shuttle to and from the hotel to the airport. Clean fresh room, fast internet, and friendly service. The hotel is in a business park a bit away from the airport... More

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Tim Harris, General Manager at Holiday Inn Madison at The American Center, responded to this review
18 May 2012

I'm glad you had a chance to utilize our complimentary shuttle service. As you noted, the shuttle provides transportation to and from the airport 24 hours a day. In addtion, the shuttle transports guests to and from local businesses and facilities within a 5-mile radius between 7:00am and 11:00pm. It is an ideal service for those who do not know... More

Burnsville, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 April 2012

I was surprised to find out the hotel wa not "New". Great appearance walking in and all areas that we visited. Clean and quiet rooms, fun little pool area with basketball hoops (could paint the rust). Breakfast buffet was the usual but they did keep it up well. VERY FREINDLY STAFF! The Amandas at the front desk were welcoming and... More

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Tim Harris, General Manager at Holiday Inn Madison at The American Center, responded to this review
23 April 2012

Thank you for your positive thoughts! Our hotel just celebrated its 5th year anniversary on April 2nd! We have been a quality and guest satisfaction, award-winning hotel every year so far! We do our best to keep the property in tip-top shape, and it sounds like you can attest to our wonderful maintenance team! I appreciate the feedback, and feel... More

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 29 March 2012

I had the best night's sleep in a very long time! In addition, Geiers Restaurant located in the Hotel had great food and yop notch service

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Tim Harris, General Manager at Holiday Inn Madison at The American Center, responded to this review
9 April 2012

That great night's sleep you experienced was on a Simmons BeautyRest pillowtop mattress. All our mattresses are Simmons BeautyRest pillowtop mattresses, and you may choose a room with either one king bed or two queens! Our restaurant, Geier's Grill, features an American-style menu. It is open daily for both breakfast and dinner. Breakfast is served 6:00am-9:30am Monday through Friday and... More

Merrillan, Wisconsin, United States
1 review
5 of 5 stars Reviewed 26 March 2012

Highly recommend for a number of reasons. The staff carried in and out my luggage and coffee when I was on crutches. Their cleaning staff turned in my heirloom wedding band when it was left behind by mistake. The bartender staff introduced me to others and then remembered my name when I returned two weeks later. Also I called to... More

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Tim Harris, General Manager at Holiday Inn Madison at The American Center, responded to this review
28 March 2012

Thank you for your wonderful feedback! This is exactly what our hotel strives for every day, and I appreciate you taking the time to let us know! I will make sure my staff is aware of this review, and you know where we are the next time you're in Madison! Thanks again! Tim Harris General Manager More

Racine, Wisconsin, United States
1 review
5 of 5 stars Reviewed 2 March 2012

Joe is the man . He went above and beond his call of duty . Very friendly, straight forward , great sense of humor and very informative . He gave all information on the rooms and places near by . provided maps menues and insight to the happinings around town . our stay there was absolutly great , and i... More

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Racine, Wisconsin, United States
1 review
5 of 5 stars Reviewed 27 February 2012

Joe, working the front desk, is the best. We arrived very early in town for our Woman's State bowling tournament and Joe was able to get us our room right away. He was so nice and personable. Shuttle service is very convenient. The pool area was relaxing for adults and very kid-friendly at the same time. Woke up early and... More

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Mike Wilke, General Manager at Holiday Inn Madison at The American Center, responded to this review
29 February 2012

From Mike Wilke, General Manager. Thank you for choosing our hotel for your visit to Madison for the Womens State Bowling Tournament. We work with all our groups to learn thier individual wants & needs and then plan our services accordingly - such as having rooms available for early checkin and including our hot breakfast buffet in your rate. I... More

Maple Grove, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 February 2012
1
person found this review helpful

My experience over the past year staying at this Hotel has really been excellent. Clean facility, beds are very comfortable, and a warm atmosphere. Most rooms have refrigerators. I can boast of their very friendly accommodating staff. They really seem to appreciate your business and always have nice comments. They ask if they can improve on anything to make my... More

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Maple Grove, MN
Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 21 February 2012

We stayed overnight on our way home from Florida. It is a little bit off the freeway but was worth the extra drive (about 1 mile off the freeway). Our GPS got us there just fine. This is a newer hotel, it has a small restaurant, a nice pool and a work out area. Our room was clean except as... More

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Mike Wilke, General Manager at Holiday Inn Madison at The American Center, responded to this review
23 February 2012

From Mike Wilke, General Manager. Thank you for staying with us on your trip back to MN. I am pleased to see that you enjoyed many of our services and amenities and want to thank you for your feedback. You even touched on several of our most recognized features including our pillow top mattresses, our wonderful food quality (including our... More

Milwaukee, Wisconsin
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 11 February 2012

The HI has a nice lobby, resturant, and pool area. Our room on the club level was dusty, some of the furniture was ripped & the bed only had 1 THIN sheet on it. The bedding was the real issue for me. While the top sheets & comforter were nice, I found it dusgusting that no matress pad was on... More

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See 3 more reviews by packslysol for Madison
Mike Wilke, General Manager at Holiday Inn Madison at The American Center, responded to this review
13 February 2012

From Mike Wilke, GM. Thank you for taking the time to give positive and constructive feedback from your recent stay. We pride ourselves in and strive to continue to earn our award winning service & hotel. While I was pleased to see the favorable comments on our breakfast & pizza & pool – the dust and chair scuffs have been... More

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Additional Information about Holiday Inn Madison at The American Center

  • Holiday Inn Madison
  • Madison Holiday Inn
Address: 5109 W Terrace Drive, Madison, WI 53718
Price range (per night):* S$129 - 200

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Holiday Inn Madison at The American Center
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