I was surprising my husband with a stay here for his birthday. Obviously, we were expecting the hotel to be beautiful and high-end, but the best surprise was how friendly the staff was. I have never experience such luxury and impressive service in all my life. The rooms are unbelievably beautiful. I had asked for a cake, cheese platter and... More

I have been privileged to stay in 5 star hotels on 6 continents. You come to expect a certain level of professionalism and you get accustomed to a cheerful staff. I was a little concerned when I called the hotel early on the morning we were checking in to see if I could get a room with 2 beds because... More

What can I say except that the Ritz Carlton NEVER disappoints! Other hotels need to uncover the secret behind the excellent service that is so consistent among all of the Ritz's properties! I really don't think it's a secret. It is called "Excellent Customer Service." From the moment you step into this hotel, you feel at home. You are swept... More

From the moment we arrived, everyone at the Ritz made us feel so welcome and treated us like we were the only ones in the entire hotel! What an incredible place to stay! Our room was beautiful, warm, inviting and meticulous! The Davenport Lounge, the Spa and the Courtyard were incredible! We enjoyed relaxing in the Courtyard with a glass... More

The location is walking distance from Bourbon Street and all French Quarters area. The staff is very attentive and service is second to none. Club lounge staff is very professional and have desire to take care of you by going out of their ways. Concierges are knowledgeable and restaurants suggested by them were very good. Rooms do not have great... More

We got there within 25 minutes from the airport and in 10 more minutes we were checked in and out on the street to listen to that great NOLA music. The room was perfect and the staff was extremely accommodating as I expect the Ritz family to be. We booked through AmEx travel which was able to guarantee a late... More

We usually stay here when we go to Jazz Fest. We've tried a couple of other places but none compare! At then end of the day when we're hot and sweaty or sopping wet, this hotel is like entering the lap of luxury! We love the courtyard where we eat breakfast every morning and the lounge where we have drinks... More

As soon as you turn off of Canal street into the driveway, you begin to appreciate what kind of experience you will have. This hotel offers the kind of luxury and hospitality you expect in the south with a Louisiana flare. I found it very clean and classy. The entire hotel smells and feels like a spa ( which is... More

Here was my experience... Staff would LITERALLY give you the shirt off their back (person travelling with our conference forgot to bring a tie for an awards dinner, concierge offered mutliple options, when none were convenient, he pulled off his own tie and just asked us to return it. THAT IS SERVICE. However, the rooms were not up to the... More