We stayed at this hotel for Mardi Gras in 2011 and it just never lived up to the Westin name. Rooms were dated, elevators are slow. I would only give it a 3 star rating. Too bad since most Westins are not like this one.

I had the pleasure of staying at this hotel recently while in NOLA. I was so impressed by the condition of the property as well as the friendliness of the staff. I was checked in by Ranata, who could not have been more welcoming. As she was going through the arrival check list I was receiving text messages from a... More

While the Westin has certainly seen a lot of wear and tear (the pool area is as bad as it gets), the location and staff more than make up for it. The hotel is located in the perfect place for exploring the French Quarter, while far enough away for peace and quiet at night. Make sure to ask for river... More

We stayed here for 5 nights during Jazz Fest. The room was very nice and clean, and we were upgraded to a room with a view of the river and French Quarter. We parked in the garage for the shops rather than pay for valet parking, you can get the parking ticket validated at the hotel which makes it only... More

After taking the train for 2 days from San Diego to The Big Easy we were in need of comfort and a bit of luxury. The Westin Canal Place provided everything and more. The king room was fabulous, so much so we actually turned down an upgrade. The view down the Mississippi every day was great. But best of all... More

We recently stayed there during Jazz Fest. The first room (non-smoking) smelled like smoke. We switched rooms and it was slightly better. The inside bathroom door was bashed in. The baseboard on one side of the room near the bed was completely chipped and the carpet was damp from a slow leak. Carpet was stained. The elevators are really, really... More

We stayed at the Westin for a week. Staff is courteous, but a little laid back. Had no complaints of the accommodations, very much the same at other Westins we stayed at. I didn't have a problem with the elevators, although it was an inconvenience to have to take 2 elevators every time you wanted to go to your room.... More

I was in NOLA for a conference and stayed at the Westin for 4 nights. Great big rooms and wonderful beds. The housekeeping staff was very efficient and nice; the check in process was a bit confusing since it came with elevator instructions. One complaint I have about this property is the lack of policing the hallways for trash and... More

The Westin is in a great location but that's about the best thing this hotel has to offer. The hotel is shabby and needs updating. The staff are very friendly but slow. Our first room smelled like mold, our second room was better. The beds were comfortable. The elevators are a huge problem. We spent a lot of time waiting... More