This was our 5th stay at the hotel and it is always the same GREAT! We have stayed in both sides of the hotel, old and new. All rooms are clean and the water hot which is just what you need after a days skiing. Our daughter, who is now 11 loves the pools which are both inside and outside.... More

Beautiful hotel and great pools/spa area with relaxation rooms and beds. Bedrooms in the new part are fabulous. Restaurant great with 6 or 7 course dinners, plus kids buffet if needed. Buffet breakfast is vast and everything is fresh. Only improvement would be wifi in the bedrooms.

We stayed during March 2013 as a family for one week. We were in a lovely new room at the Alpine Palace with balcony. The rooms are spotless, to a very high standard. Friendly attentive staff and oh so accommodating with kids. After a good day skiing there is nothing better than relaxing in the wellness spa area which was... More

Staying at the Alpine Palace was a great experience. My husband and I had a lovely room in the new part of the hotel on a high floor, my son in the older part of the hotel. Our room was beautifully appointed with a wonderful view of the slopes as did my son's. Whilst our room was new, his room... More

We stayed in ear;y March 2012 as part of a group of 4 (two couples) at this beautiful hotel which sits next to one of the south facing pistes in to the resort/village. It is a very short walk to the gondola at the bottom of this run so it almost ski in/out. The spa is beautiful, with a lovely... More

We stayed here with a large group (200) to go skiing. The hotel is located directly next to the ski lift. This makes it great. Next to the location the hotel is really good. The rooms are spacious and clean. The reception is really nice and fast. We didn't have WIFI in the room, This is a bit of a... More

Looking at other reviews for this hotel it certainly seems that you get lucky or unlucky. On a postive note the facilities at the hotel are undeniably special and so is the food. However, the service was the worst that we had ever experienced and to the extent that it made us feel very unwelcome. From our experience the staff... More

Good location next to the Reiterkogel gondola lift. Best food we ever had in a hotel. Very relaxing wellness with sauna's, steamroom and an indoor and outdoor pool. We have been hete twice now and will definately comeback again next year.

Spent a wonderful week at this hotel. The service was efficient and friendly from the moment we arrived until checkout. The staff are courteous and friendly. 1st impressions are exactly like on the website. The lobby which has "zones" also doubles as the bar/lounge and has been decorated beautifully. It offers a great space to meet, greet, relax, have a... More