The reason for the poor rating was the two times i stayed here were hit and miss. The first time i got a room that had been remodeled i guess. It was clean, and tidy. The second room i got was in disrepair. Holes in the carpet, bed spread smelled musty, (not that i use them) couch looked like they...
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Dear Valued Guest,
We do appreciate "all" comments from guest whom have stayed with us as it offers to work on areas of the hotel or commend the deparment managers.
I have personally asked all employees of the hotel if they recall such an incident and no one remembers such an occurrence. If you follow up on your reviews that...
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I chose this hotel (because of the cost and distance to the International Airport) when I had a one-day layover in Anchorage. It was inexpensive and it has an airport shuttle that runs 24/7. I was certainly not 5 stars, but I didn't expect that it would be. It would be nice if the carpets were cleaner, but besides that,...
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Just came back here for another long-haul business trip in Alaska, and stayed here for a little over 3 weeks. I write this review again out of pure gratitude for the exceptional customer service and wonderful stay I had here, and not to mention, the great prices in comparison to all the competitors in the area.
It has been some...
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Reviewed 27 January 2011
I was very pleased with my stay here. I was here for a weekend and it was a great affordable and economical stay. The room was large and the service was friendly. I definitely appreciated the location and the airport shuttle service. I will definitely come back and stay here again when I return to Anchorage.
Dear Valued Guest,
Thank you very much for the comment and we do appreciate you giving us the opportunity to serve you. We are very excited about the new acquisition for airport shuttle plus the changes to our newly remodeled Kitchen suites, our standard suites and the exterioras well.
I will pass on the generous comment to the hotel staff....
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I stayed here for 2 nights. They have a shuttle service that picks you up from the airport which was really convenient for me. The staff was friendly and helpful. The price was very reasonable, especially since the room was so large. Both the room and the bathroom were clean, which was a relief because I didn't know what to...
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Dear Valued Guest,
Thank you very much for your kind words. We are taking tremendous strides with remodels inside and out and many of our guest especially our repeat are enjoying the changes.
I will let the staff know as they are the ones to be commended.
Thanks again for your generous words.
Sincerely,
Archie Sharretts
Mgr.
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I have stayed twice now at this hotel and was very pleased both times. The room was clean, the bathroom clean, the staff very nice. The front desk even helped me find my way around Anchorage with the map. Gave me BETTER directions on how to get to the hotel than Google did!! Our last visit the hotel was getting...
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We were picked up promptly at the Anchorage train station after returning from Denali and we checked in and got our room. It was a nightmare from then on. The heat wasn't working. They not only had to make some system adjustment, but then the couch had to be moved to reach the in-room control on the floor. The auxiliary...
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This hotel is close to the airport and provides shuttle service. The rooms are large, but definitely could use more lighting. Breakfast was okay...good selection of cereals and bagels, and you could have a waffle made for you if you wanted to wait for it. Nice view of mountains from hotel. Within walking distance of several restaurants and to the...
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The place as soon as we entered had the smell of a full trash bag (not removed for weeks). We had booked a 1 bedroom suite with kitchen. The walls and the bathroom as such was clean. But the bed and the couch was very dirty and had not been cleaned like for ever. The hotel (building) as such had...
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Just 10 min from the airport Good free breakfast on the bus route to the centre good sized rooms free shuttle to airport free wifi
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