We enjoyed this lodge. The facility is in need of a serious upgrade. The plumbing presented a problem. Our original room was overrun with ants ,however the staff very graciously moved us to another room. The food was tolerable and the bartender was one of the nicest guys on the planet. Would we book another stay....no.
Thank you for taking the time to comment on your experience at Regency Lodge. Our facility is older; however we continually strive to update it. In 2001, the entire property was renovated. Last year we purchased all new linens and have begun putting flat screen tvs into each of the guest rooms; we are about halfway done with this project....
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Stayed one night for a short conference. The hotel, service, room, diniing were all adequate. My wife and I are not very picky, and this place was maybe a small notch above average but not excellent. The freshly made lunch sandwiches were very good and the price is right. I was a bit disappointed in the banquet..Most of it was...
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I would like to personally thank you for your in-depth response to your experience at our hotel.
Meals that are served in our banquet rooms are selected by the event coordinator of each meeting. I will let our chef know that you were not satisfied with the beef brisket. I know that brisket requires special tenderizing and slow cooking however...
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If you book your room with Priceline's "bid your own price" rate, they charge an upgrade fee of $10 per night to switch from a king bed to double beds. I was lucky as the general manager only charged me $10 in upgrade fees for my two night stay. The hotels website shows equally priced rooms for king & double...
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We appreciate you taking the time to let us know about your recent stay. We encourage guests to reserve hotel rooms by calling our hotel directly so our front desk staff can personally assist them with any questions they may have.
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This hotel has a nice feel, ok pool, and is an quick drive to all the Omaha attractions. Rooms in need of update:old tv, bad lighting, and worn out carpet. Rooms do have mini fridge and microwave. Get a room in northeast section if possible. Otherwise you may have road noise from west or noise from bar south of hotel.
The pictures and comments on the internet were quite deceiving for this place. The front entrance is beautiful, but the rest of the hotel is old and outdated. The front desk staff was nice and the room was clean, but the pool, beds, rooms, carpet, t.v. etc. were old. The breakfast was also very disappointing. Eggs were not fully cooked...
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I appreciate your willingness to share your thoughts concerning Regency Lodge Hotel. We have recently changed ownership and our new owners are absolutely committed to remodeling the areas of the hotel that are in need.
We have recently placed flat screen tv's in 1/2 of our hotel rooms and the remaining rooms should be complete by the end of summer....
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The hotel was wonderful. So cute! BUT, the woman at the front desk was very unfriendly. I don't know if it was because she had to work Easter weekend, but she threw the keys across the counter at me and was very curt answering questions. But I loved the hotel itself. Huge, heated pool! Nice breakfast.
I'm elated to hear that you enjoyed your stay at our hotel.
I'm not pleased at all about the customer service that you received from our front desk employee. We realize that first impressions last a life time and we expect all of our staff to give outstanding customer service at all times.
This will be handled immediately and we...
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The photos are cute online but this place is old and outdated. The front desk staff were not friendly or helpful. The breakfast food was yucky-actually gross....and very limited options. I booked fro the location which was good but that's it.
I appreciate you taking the time to let us know how your stay at our hotel went.
One of the top priorities at our hotel is giving outstanding customer service to each of our guests. We train our front desk staff extensively on the value of "first impressions" and expect every member of our staff to be courteous and helpful...
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My husband and I stayed here 2 nights. The desk clerk was very nice at check-in. We had driven nearly 10 hours & we unsure of how many nights we'd need, but she was very cooperative. Our room was clean and rather large by most standards--room for us to move around & not bump into each other. Just outside the...
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Thank you for taking the time to let me know about your past experience at Regency Lodge Hotel.
A previous owner loved the outdoors, Thomas Mangelsen artwork, and bears hence the cozy "lodge" theme of our hotel.
I have discussed your concerns with our kitchen staff about the bread that is available during the breakfast buffet. We have come up...
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Our stay was fine, we were here seeing our family member off to the military. The rooms are nicely appointed with a bar type kitchen with sink, mini fridge, microwave, and real coffeemaker (not a "pod" machine). The decor is frontier "kitsch" but that's ok considering the theme is Lodge in the first place. We were not impressed by the...
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Normally I choose to stay in Starwood or Hilton hotels, so I was a little concerned when my boss booked us here on a business trip. However, I was pleasantly surprised! The lobby area is very grand (fireplace, staircase, bar area) and the rooms are cozy (think mountain cabin). If you are needing to stay in the downtown/airport area, this...
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75 Reviews
81 Reviews
