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Sheraton Omaha Hotel

3.5 of 5
655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Sheraton Omaha Hotel
Ranked #9 of 69 hotels in Omaha
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73 reviews from our community

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    27
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Date Rating
Omaha, Nebraska
1 review
5 of 5 stars Reviewed 8 May 2013

We just completed a Regional Ladies Retreat at the Sheraton Omaha where we received exceptional customer service. From the initial meeting with Richard Webb to the completion of the event and settlement of our bill. The entire staff went above and beyond to meet our need and guarantee our satisfaction with each request. Thank you, we will return!

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
10 May 2013

Clara W, Thank you so much for your kind review! We were very pleased to see your wonderful feedback of our hotel. Your group was great to work with, and I am glad that we were able to take such great care of them as well. I know we will be seeing you sometime soon with your next event, we... More

Iowa
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 15 April 2013

I love Sheraton Hotels simply because of the wonderful beds. This one didn't disappoint. The rooms appear to have been remodeled and were quite stylish, we had extra ammenities, the bathroom was well laid out. Check in was very easy, even though the hotel was booked with a convention group. The hotel had a bar area that we didn't go... More

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
18 April 2013

IowaStateTraveler, Thank you so much for your review! First of all, I'm a big fan of your username! An alum myself. I'm glad to hear you enjoyed our hotel, and love to hear how much you appreciate other Sheratons as well. I know it can be a hassle to get here the first time you visit with strange directions, but... More

Newton, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 April 2013

Our son picked this hotel as we gathered in Omaha for his brother's wedding. It was central to the church and reception hall, but more than 6 miles from the Old Market area near my son's apartment and a must-visit in Omaha. Check-in went well and the room was satisfactory, save a carpet stain inside the door. The HVAC unit... More

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
9 April 2013

CleveB_13, Thank you for taking the time to give us some valuable feedback of our hotel. I am glad to hear that your stay was satisfactory for the most part, but disappointed that we did not meet your expectations in a few areas. I did want to mention that Starwood's "Make a Green Choice Program" is not desinged to cut... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 March 2013

Upon entering the hotel, I was taken aback by the remodel. The last time I was in the hotel it was shabby, but adequate. Yes, it use to be owned by another chain. The remodel Sheraton has done on this property is elegant, tasteful, inviting....This Sheraton was given a rating of 3 stars due to the fact it isn't downtown.... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
31 March 2013

Kathryn T, Wow - we can't thank you enough for all of your kind words! It is so great to see how well we are doing in so many areas with our guests, and this kind of valuable feedback will help us keep up how great our service truly is! I will be sure to pass your review onto the... More

Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 March 2013

Check-in was quick and easy and done by a very friendly staff. The room was very clean and the beds were comfortable. Our two daughters (ages 13 and 3) favorite part was the pool covered by a dome. It was nice to swim in a pool and sit in the hot tub while looking at the snow and icicles outside.... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
31 March 2013

Aaron C, Your feedback is greatly appreciated! Thank you so much for taking the time to write a review of our hotel. It is phenomenal to see how much yo appreciated our staff and accommodations as well. We have made some great strides since our renovations that include bringing in such a valuable staff, and I will be sure to... More

Manhattan, Kansas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 March 2013

Stayed here for 2 nights during visit to Omaha. Bed was very comfortable. Water bottles was handy as we forgot to bring ours. Visited the fitness center, and it was one of the better one around. Like the outlet near the bed for charging phones and tablet. Only gripe was no free coffee in the morning in the lobby. (There... More

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
31 March 2013

HASTrip, Thank you for taking the time to post a review of our hotel! It's always great to hear how well our guests are responding to our renovations. I have been lucky enough to experience how wonderful Sheraton Sweet Sleeper beds can be and I completely agree, there is no better bed out there. We are currently working on setting... More

Clay Center, Kansas
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 25 March 2013

Nice place, was welcomed by the friendly front desk staff, Room & hotel was nicely kept. Rooms was spacious and comfortable. Was away from noisy highways. Price was reasonable. Hotel has been recenlty renovated, and nice done. Would stay again if in that part of Omaha.

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See 6 more reviews by Bill W for Omaha
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
31 March 2013

Bill W, Thank you so much for your review! It's always great to hear how well our staff is delivering our great customer service as a Sheraton. You have some great tips on here for other travelers, and that's what this is all about. Thank you again for taking the time to give us some feedback, and we hope to... More

Jersey City, New Jersey
Top Contributor
75 reviews 75 reviews
60 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 23 March 2013

I stayed in a club level room for a brief one night stay. The room was renovated, comfortable and functional. Renovated Sheraton properties are always great at providing built in bedside and desk electrical outlets for plugging in devices. The staff is friendly. I appreciate that mouthwash and a body pull are included in addition to the normal toiletries. The... More

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See 5 more reviews by johnruda for Omaha
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
31 March 2013

johnruda, We are so glad to hear you enjoyed your stay with us! Taking the time to give us some feedback on TripAdvisor is always greatly appreciated and we can't thank you enough. It's wonderful to hear how well our renovations have gone, and how well our staff is handling service with our guests. I did bring up the default... More

Welwyn, England, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 20 March 2013

I stayed here for one night with two colleagues while visiting Omaha on business. The room is pretty much what you get with a Sheraton, plenty of room, a great comfy bead, a desk and as always a small bathroom! One of my colleagues was ill and the hotel allowed him to keep his room until 4Pm which was generous... More

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
23 March 2013

Colin_Welwyn, Thank you so much for taking the time to write a review of our hotel! It is always appreciated to hear your feedback and a great sign when we see how well we are doing with our loyal guests. We will always do the absolute best we can to accommodate you and your guests when you stay, even if... More

prh57
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 13 March 2013

The Sheraton has done a good job of renovating this former Crowne Plaza hotel. We have stayed there twice in the past 4 or 5 months and both rooms we stayed in had new carpeting, beds, bedding and pillows. We found the beds, bedding and variety of pillows very comfortable. The staff is also quite friendly. They have recently renovated... More

Was this review helpful? Yes 1
See 2 more reviews by prh57 for Omaha
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review
19 March 2013

prh57, Thank you so much for your review! It is always great to hear about how well our staff is doing from our guests' perspective, we are very proud of all of them and know we have a great team here. We did have a hot water issue at the beginning of this month, and is has since been resolved.... More

 
 
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4 of 5 stars 58 Reviews
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Additional Information about Sheraton Omaha Hotel

Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza
Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Omaha
#10 Family Hotels in Omaha
Price range (per night): S$122 - 276
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more   less 
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Sheraton Omaha Hotel
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