Charles Hotel (Cambridge, MA): See 353 Reviews and 56 Photos

Also Known As:: Charles Hotel Cambridge

Address: 1 Bennett St, Cambridge, MA 02138

Region: United States > Massachusetts > Cambridge

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#3 Business Hotels in Cambridge

#3 Luxury Hotels in Cambridge

#13 Family Hotels in Cambridge

Price range (per night): S$328 - 861

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more less

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353 reviews from our community

See which rooms travellers prefer - 46 traveller tips

stevejnb

Barcelona, Spain

Top Contributor

138 reviews

43 hotel reviews

Reviews in 54 cities

112 helpful votes

“Nice but also some niggles”

Reviewed 15 May 2013 NEW

I enjoyed my 3 night stay here. It's a great location on Harvard Square close to some really good bars and restaurants. The hotel overall is very nice but a couple of niggles that detract from the experience. I had a room (325) next to some staff services. Not sure what they were running in there but the noise from... More

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See 3 more reviews by stevejnb for Cambridge

Thank you for your feedback regarding your stay at The Charles Hotel. I appreciate your kind words regarding our bedding as well as our location. Regarding the desk and water pressure, thank you for bringing these matters to my attention and I will address these matters with the appropriate team members. Please feel free to contact me at aattia@charleshotel.com with... More

ChrBrd

Amsterdam, The Netherlands

51 reviews

18 hotel reviews

Reviews in 29 cities

10 helpful votes

“Great location close to Harvard Square”

Reviewed 14 May 2013 NEW

Nice room (and the window can open, always refreshing when you can switch off the AC and open the window), well equipped as you would expect from this type of hotel. Friendly service at reception/concierge. Great location if you need to be close to Harvard -- I did not, but good for walking around.

Was this review helpful? Yes 1

See 2 more reviews by ChrBrd for Cambridge

Thank you for your feedback regarding your stay at The Charles Hotel. I am happy you enjoyed your time with us and appreciate your kind words regarding your guestroom, our location and your interactions with our staff. If I can assist you further, please feel free to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming... More

Chevara N

Johannesburg, Gauteng, South Africa

Senior Reviewer

10 reviews

7 hotel reviews

Reviews in 6 cities

5 helpful votes

“Unfriendly staff, but good location...”

The feeling you get when you walk into this hotel is one of hostility. It was not welcoming at all. The staff (inside and outside) simply look at you with blank stares and YOU need to approach them to find out more information or check-in. Wasn't very impressed with the service levels, but the rooms are spacious and the location... More

Thank you for taking the time to share your experience at The Charles Hotel. I apologize for the lack of interactions you had with our staff and will address this matter with the appropriate team members. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. However, I am happy... More

MTHSanFrancisco

san francisco

Reviewer

5 reviews

5 hotel reviews

Reviews in 5 cities

11 helpful votes

“Beware the reservation department”

Reviewed 7 May 2013

I stay at the Charles hotel from time to time. It is a good hotel in many ways, with a very good location. Just something for travelers to be aware of: the reservation department is not easy to deal with. First, cancellations are 48 hours and not the usual 24 hours for business hotel. Second, it is difficult to cancel... More

Thank you for your feedback regarding your experience with The Charles Hotel. I apologize that you were unable to get in touch with our reservations department regarding your reservation. Please know that guest satisfaction is our top priority here at The Charles. If you have any questions or if I can assist you in any way, please feel free to... More

Dschmelkin

6 reviews

6 hotel reviews

4 helpful votes

“Short stay, Fantastic experience”

Reviewed 6 May 2013

I stayed at the Charles for business and was extremely satisfied by the hotel and the service that I received. Upon checking in, I was upgraded to a larger available room. The room was terrific. Comfortable bed, nice amenities, free wifi, very clean. The service was outstanding. I ordered room service and the food arrived quickly and was fresh from... More

Thank you for your kind words regarding your stay at The Charles Hotel. I am pleased to hear you enjoyed every aspect of your stay, including your room and time spent dining with us. It will be my pleasure to share your comments with the team. If I can assist you further, please feel free to contact me at aattia@charleshotel.com.... More

britlog

Elk Rapids, Michigan

Contributor

17 reviews

8 hotel reviews

Reviews in 10 cities

9 helpful votes

“Don't believe the management response to poor reviews....”

Reviewed 3 May 2013

I stay at the Charles frequently as my son is going to school nearby. It has many problems highlighted in the reviews--very busy lobby, noisy entertainment in the bar/restaurant on the first floor, poor service (room service trays in the hall way, little help with luggage, slow room service), poor wifi, no espresso early in the morning. The rooms are... More

britlog has 1 more review of Charles Hotel

“Hugely over rated”

Reviewed 21 April 2012

Thank you for sharing your feedback regarding your recent stay at The Charles. I am sorry to hear you were not happy with your visit and these matters have been addressed with the appropriate team members. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I can assist... More

APL187

Harrisburg, Pennsylvania

1 review

2 helpful votes

“Poor Service with defensive manager”

Reviewed 28 April 2013

It is pricy, but the service is average. The wifi stability is poor as well. They ended up charging my creditcard twice saying that this is their SOP. Now I know why my collegues didn't stay in this hotel during the conference. Bottom line, the service was terrible considering the price.

Was this review helpful? Yes 2

Thank you for taking the time to provide feedback regarding your recent stay at The Charles Hotel. I apologize for the inconveniences brought upon you due to the service you received, the trouble you had with the Wi-Fi connection and the incorrect charge on your bill. Please know that guest satisfaction is our top priority here at The Charles and... More

434JoeM434

Augusta, Maine

Reviews in 2 cities

“Overall good stay, but too pricey”

Reviewed 10 April 2013

I stayed at many places in Cambridge and this was by far the most expensive. Great staff and a greater location. They have free internet and a very well equipped gym and restaurants are awesome. Also internet is at no charge which was surprising for how much a room cost here. Good experience overall.

See 3 more reviews by 434JoeM434 for Cambridge

Thank you for taking the time to share your feedback on your recent stay at The Charles Hotel. I appreciate your kind words regarding the Wellbridge Athletic Club, your time spent dining with us, our staff and location. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward... More

Not_from_here617

Burlington, Vermont

Senior Contributor

28 reviews

10 hotel reviews

Reviews in 19 cities

“Excellent.”

I wasn't going to write a review because there are already so many good ones but here goes . . . I could sum it all up with the title (but I won't). Comfy bed with luxurious linens, quirky but classy room decor (love the wall clock with exposed gears!), nice bath products, a tv in the bathroom mirror, very... More

Thank you for your kind words regarding your stay at The Charles! I am very happy to hear you enjoyed every aspect of your stay including, but not limited to, your guestroom, the surrounding area and your time spent dining at Henrietta's Table. If I can assist you further, please feel free to contact me at aattia@charleshotel.com. Thank you again... More

Anne B

New York City, New York

4 reviews

4 hotel reviews

Reviews in 4 cities

“Best choice close to Harvatd”

Reviewed 9 April 2013

Excellent food in all restaurants and well equipped gym. Responsive professional staff. Rooms are fine but Bathroom was tiny and slightly inconvenient for a 3 day stay. Rates are no bargain - especially with all the local taxes. Can't beat location if you have business at Harvard.

Thank you for taking the time to share your feedback regarding your recent stay at The Charles Hotel. I am happy to hear you enjoyed your time at the Wellbridge Athletic Club as well as our restaurants during your stay. I also appreciate your kind words regarding our staff. It will be my pleasure to share your comments with the... More

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Charles Hotel, Cambridge Reviews

Charles Hotel

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