This hotel is fashioned after some of the original style of Residence Inns with entrances from the outside - "apartment style". Trish at the front desk friendly & professional; room clean & comfortable; fireplace in room was great for a cold, windy night, but didn't know how to get it to work and it was 11:00Pm, so didn't ask, but... More

Staying at the Residence Inn, West End in Richmond VA was a delight. I stayed in a 2 floor suite with 2 huge bedrooms and a couch could also pull out into a bed. The rooms had been upgraded and clearly modern with stainless steel appliances, wonderful countertops and a fireplace in the living room. It is located in a... More

I was reading some of the other reviews and am thinking maybe they remodeled since because my room was far from outdated. Very modern, nice bright colors, very clean, great breakfast with great variety, and everyone was very nice. The only reason I didn't give all 5's is because the heating in the rooms is extremely loud, to the point... More

Great place to stay with a group of friends. Our party of 5 was comfortable in the 2 bedroom with a sofa bed / 2 bath. The breakfast was nice but the room where it is served gets very crowded, get there early. There is lots to do in Richmond; we recommend The Hollywood Cemetary Tour and the Real Richmond... More

Not your average hotel room. The rooms are set up as small apartments in mini clusters. The rooms are VERY spacious! Includes a small kitchen with oven, full fridge, living area and bed area. My room even had a fireplace (did not use). Rate included hot breakfast and light dinner (check days). Room was quiet, HVAC worked well. I chose... More

I'm a Marriott guy and on personal travel will always look for a Residence Inn first. Marriott needs to take a look at this one. First, the good: the staff were great, the room was clean, decent sized and the location was great. The Bad!: the walls and ceiling apparently have no insulation. You could hear everything in the rooms... More

This is a very clean and comfortable hotel. There is a efficiently designed living space including a full kitchen. The red and brown color scheme is warm and cheery. It's not super plush but quite comfortable and a great model for a few day stay. All of the staff have been very nice and very helpful. There's a small outdoor... More

We visited Richmond and Washington, D.C. for my birthday. This hotel was about 15 minutes from Kings Dominion theme park were we spent one of our days, and only about and hour and a a half away from D.C. where we went to see the White House. We did have a couple issue when checking in, but the Manager Doug... More

Family of 5. Stayed one night on return trip to NY from Florida. Clean, but an old property in need of updating or demolition. Night manager (Ryan) was very pleasant and along with the very cheerful woman managing the breakfast room, was probably the only good thing about this property. The sheets on the beds were horribly old and ....... More