We travel every week and always enjoy our stay. The manager's and staff are just amazing and very caring. They take care of all your needs, to make your stay a pleasant one. Always greeted with warm smiles and hellos. It is like coming home to family!
The rooms are always clean and comfortable. And the breakfast and dinners (social...
More
Thank you so much for your comments. it is our pleasure serving you now and in the future. I will share your wonderful comments with the team. I know they were surely appreciate it.
Sincerely,
Seth Weiss
General Manager
More
This is a great place to stay for one night or many nights. Whenever I go to our Richmond office I stay here. They are welcoming at the front desk, the rooms look great since redecorated, the rug in my room was cleaned earlier that day and breakfast in the morning was good as usual. They have the best beds...
More
Dear Valued Guest,
Thank you so much for taking the time to send in your wonderful comments. We really appreciate it and it is our pleasure to have provide you with great service and a comfortable stay. Our goal is to be your home away from home.
Sincerely,
Seth Weiss
General Manager
More
Although this is not a brand new establishment it has kept up it's amenities on all levels. Rooms are newly decorated and very comfortable. A call to service for extra bedding was answered within 5 minutes. Breakfast was abundant with hot and cold choices, free and fresh. Just a wonderful over all experience. Reasonably priced and a pleasure to stay...
More
I just wanted to take this opportunity to thank you for your positive comments. I am glad you were able to take advantage of our breakfast and I will definitly pass your comments onto the breakfast staff. Hopefully we will see you back to experience our evening socials which is our complimentary dinners which include beer and wine as well,...
More
We stay in a hotel more than 320 days a year due to our job. We are in a high tier with Marriott but got treat with no respect at this hotel. The points received was so low and the peopke that work there are so fake. The breakfeast was good but the service was TERRIBLE. I was so happy...
More
Dear Valued Guest,
I want to thank you for your comments in regards to your stay with us. We pride ourselves on providing above and beyond service in a sincere and genuine fashion to all of our guests and I'm sorry you did not experience that during your stay with us.
Warmest regards
Seth Weiss
General Manager
More
My first impression of this hotel was not favorable, and it didn't improve! First, the gatehouse...the entryway was grubby. The entrance doors are large single doors that you have to pull open as you schlep your suitcases inside. These are not automatic doors...there are none at this hotel, which is a nuisance if you have large or heavy bags. The...
More
Thank you very much for your comments in regards to your stay at our hotel. First impressions are the most important and something we take great pride in. Unfortunatly, that was not the case upon your arrival for which I do apologize. The problems in the photos and described in your comments have been discussed with our team and the...
More
Clean, friendly and accommodating. Rooms need a bit of an update, but they are clean and well kept. Had small problem with drain, they came immediately and it was fixed. Dog was $75 for the entire stay...3 nights. We stayed in a studio. I requested an oven and got the request at no additional charge. No charge for Internet or...
More
Thank you very much for taking the time to review our Hotel. It was our pleasure serving you and looking forward to seeing you the next time you are in the Richmond Area. Our outdoor pool is now open and the weather could not be better.
Warmest regards,
Seth Weiss
General Manager
More
My family loved the true 2 bedroom suite at this hotel. Room was clean, quite, and reasonably priced. Will highly recommend to other families traveling to Richmond area. Breakfast was better than most hotels plus they have dinner during the week. We took day trips to Monticello and Busch Gardens - each was 1 hour away in different directions. Tons...
More
I just wanted to take this opportunity to thank you for your wonderful comments. The two bedroom suite is such a great room type for families and I am glad you had a chance to experience it. We are in such a great location full of shopping and centrally located between attractions. Thanks again for your comments and hope to...
More
While the property is easy to miss, being off the main street (West Broad), it is a pleasure once you walk in. Staff was friendly. Breakfast room-full hot breakfast-is spacious and comfortable. Weekday evenings they have a complimentary dinner, including wine & beer. Our night was barbequed hamburgers and weiners. Nice touch.
Fitness room has free weights, two tread mills,...
More
To be honest I was VERY nervous to stay at another residence inn after staying at the Tampa residence inn. I'm happy to say that this hotel restored my faith in the Marriott brand. After my last experience I thoroughly checked the room for cleanliness and am happy to report that our room was immaculate. Breakfast was great and the...
More
Roomy two bedroom suite with kitchen. Great place to relax. Friendly staff that always greets me with "It's nice to have you staying with us again" every time I check in. Property is well-maintained. Convenient to Short Pump with shopping and restaurants. Just down the street from the new Whole Foods.
If you own or manage Residence Inn Richmond Northwest, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
44 Reviews
188 Reviews
