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All 85 Richmond hotels »

Quality Inn West End

2.0 of 5
8008 W. Broad St., Richmond, VA 23294
Hotel amenities
Quality Inn West End
Ranked #55 of 85 hotels in Richmond
3.0 of 5 stars 53 Reviews
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53 reviews from our community

    Trip type
Traveller rating
    4
    9
    14
    15
    11
Date Rating
Tampa, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 14 May 2012

My first and last stay in a Quality Inn! The entire place was dirty and smelled worse than a high school locker room! The non smoking room had a cigarette butt under the dresser. The room and bath were filthy! I didn't want to touch a thing and I am not a germaphobe. Complimentary breakfast, there was no way I... More

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Richmond
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

I checked in yesterday 4-26-12. Air never came on, set down to 70 then 68 then 64 it finally came on for 10 minutes and shut off not near 64 degrees. Phone doesn't work at all, alarm doesn't work, I found out in the morning. I gave the front desk girl the list of 4 items not working in my... More

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Raleigh, North Carolina
1 review
2 of 5 stars Reviewed 27 March 2012

My experience with this Quality Inn was not a pleasant one. In our first room we checked into, the air conditioner did not work and we had dirty wash cloths and towels. Due to the faulty air conditioner, we were given a new room across the hall. This room was filthy. The floor needed vacuuming. Their were items under the... More

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Chesterfield, Virginia
1 review
2 of 5 stars Reviewed 25 March 2012

Against my better wishes I did not check tripadvisor before staying at this hotel. Me and my boyfriend were staying here just for one night because it was close to where we had an engagement we had to attend. I was happy because it was sort of a last minute stay because our other hotel fell through and they assured... More

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Lexington,SC
Senior Contributor
34 reviews 34 reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 22 March 2012

The hotel was fine/average. The bed slept well. The bathroom was very small. The elevator was fast (this is big deal when you are staying with a lot of people. The breakfast was ok. Not a lot of chocies. They only had 1 waffle machine and the hotel was full the weekend I stayed. The location was excellent. Anything you... More

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Charlotte, North Carolina
Senior Contributor
34 reviews 34 reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 17 February 2012
1
person found this review helpful

Arrived on 2/14/12 at 5:30pm. The desk clerk asked me for my credit card and ID. Those were the only words spoken during the entire check in process. Not a hello, not a have a good evening or even a thank you. Went to my room and is like most Quality inns, weathered carpets and furniture. They did have new... More

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Buffalo, New York
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 February 2012

This Quality Inn is showing its age, despite the best attempts of the staff. Room was clean; furnishings were OK. Old analog TV. Sleep quality (on a 10-point scale): 5. There was a wireless access point in the room, so Internet quality was excellent. Complimentary hot breakfast was good. I probably wouldn't stay here again, nor recommend it to others.... More

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See 4 more reviews by refunp for Richmond
Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 15 January 2012

we had to change rooms cause tv didnt't work> trying to get a new room took 35 minutes; this hotel need to updated rooms. the maids didn't clean the room or change the sheets.heat/ac was poor and the entire hotel needs updating and better internet service so guest's can get online.

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See 2 more reviews by brendaboo23 for Richmond
Chicago, Illinois
1 review
1 of 5 stars Reviewed 6 January 2012

Called front desk, was put on hold for 12 minutes and spoke with an exceptionally rude front desk representative when I asked for the manager, I was abruptly put on hold and then spoke with an incredibly unsympathetic Manager who has such poor customer service skills I was completely turned off and canceled the subsequent reservations for both myself and... More

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Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 23 December 2011

Very old funny smell. I went out when i got in about 9pm it smelt like marajuna through the halls and also trash all over the halls

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Additional Information about Quality Inn West End

  • Quality Inn Richmond
Address: 8008 W. Broad St., Richmond, VA 23294
Price range (per night):* S$76 - 92

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Quality Inn West End
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