We stayed two nights last weekend for the Riverrock festival and to visit with family in Richmond. The check-in was very smooth. The room was a nice size with a king bed (very very soft=hard to sleep on for long), desk, large TV (very poor reception and the channel changer was unreliable), view overlooking the river. However, the paper-thin walls... More

We stayed in Richmond on our way to visit family in South Carolina. Per TripAdvisor reviews we chose to stay at Crowne Plaza. After an exhausting trip down Rt 95 we checked in the hotel around 9pm. Front desk service was good although desk clerk did not seem to know the area very well. Room was city view , king... More

My husband and I took my parents, both in their 80's, for my nephew's graduation in Richmond. Though we experienced room problems (which were satisfactorily resolved) the stay was made more than satisfactory by the staff. We had two excellent drivers, Ed and Anthony, who took us to and from restaurants. They each took care to assist my parents safely... More

Stayed in this new hotel in April 2012. Clean hotel with very comfy beds. Good breakfast but complicated charging system. Free shuttle into town with drop off just where you want to be, just a call (the bar/restaurant will kindly do this for you) and the driver will come back for you. Our ‘out of touch’ Tour Director advised us... More

A nice hotel, very good beds...a comfortable sleep is worth every penny. Friendly and helpful staff. A few quirks, like the bathroom door lock was installed backwards (meaning you could lock someone inside the bathroom from the outside). But that did not deter from the basic good rating of this hotel.

Because of Janet and David at the front desk taking quick and unusual action my wife is safe. After having to handle this unusual request of calling EMS as I was at home in Greensboro,n.c When I drove up to Richmond from Greensboro Janet checked me into the Crowne Plaza and made me feel very comfortable. She handled all of... More

I stayed here on business, and this is a nice hotel. It's very clean and the staff are very friendly. Nothing, however, makes this a real special hotel. Everything was good, but nothing was great. I'm not one to care about a hotel being real upscale so I get turned off my expensive restaurants and room service, and no free... More

Stayed here because we had a corporate discount code, so it was very reasonably priced. The front desk clerk when we checked in was preoccupied doing something else, and we had to prompt her to turn her attention to us. We were also supposed to get a small bottle of wine, which she failed to give us, but the other... More

My room was fine, but I MUST have coffee and love the hotels with the new coffee systems. This room had the old type and it didn't work. The next morning at 5:30 AM I mentioned to the front desk that my coffee maker didn't work and all I got was a "ok" I then asked for a cup of... More