Had a problem with my toilet and maintenance came and fixed the problem. The maintenance man told us if we have a problem after 10:00pm, he will leave the plunger behind the coke machine and we will have to fix it ourselves. We were in room 329, above the smoking floor. Our room reaked of cigarette smoke and the bedding... More

I have spent one night in the Best Western Hotel in Richmond, during a Business trip. It was a cols and snowy evening, after a long flight and a delay flight from New York. I found a warm and clean room, and the front desk lady made everything to make it fast, with a big smile. Th room was big... More

This was a nice clean hotel for the price. Front desk, Shawna, was exceptional. She was very welcoming and pleasant. I was tired from driving too long and came across rather gruff. I apologized and told her I was just tired. She remained so pleasant and caring. Made this ok hotel so much better. Room was very clean, bed, windows,... More

We stayed here one night a few months ago, due to the positive reviews on Trip Advisor, and the price - about $88. We were disappointed; did not get a queen size bed per our reservation; the lobby was being cleaned (wet floor) as we checked in. Hard to find off main road; view from room was parking lot of... More

Our first time staying at best western. The hotel was easy to find and close to center where we had our function. The breakfast was good and the rooms were clean.also the hotel receptionist Chauna was very pleasant ,friendly and very very professional. We will stay here again.

The Best Western Executive Hotel is a pretty average run of the mill hotel in Richmond. My sister and I stayed here for four nights and it served our need fairly well. The highlight was our evening check-in clerk Shawna. She always greeted us with a smile and a kind word when we came back in each evening. I also... More

Sadly, I had to return to Richmond to plan a funeral. Due to circumstances, I decided just to stay at BW again since familiar with hotel and location. I called to make reservation the night before in midst of flurry of calls. I spoke to Shawna at the front desk and explained why I was coming to town. She was... More

I've stayed at this Best Western several times since it is a 10 minute drive to our son's college. The service is friendly, rooms are comfortable, parking is easy and the breakfast is good. It doesn't have the glamour of the next door Embassy Suites but it is very good value for the money. My only complaint is that the... More