My hotel stay started with a few unexpected visitors (roaches) which I had never encountered ever and I have traveled quite a bit! Mangement apologized saying that that had never been mentioned previously (doubtful). On top of that there was a man's t-shirt on the floor of our room (no men staying with us) which means the room was NOT...
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We must have been at this Holiday Inn an a quiet weekend. The staff makes this hotel. Everybody was very friendly. As a Platinum member we were given a suite and free breakfast buffet. We did not hear the church music on Sunday morning until we were checking out. The only negatives was the elevator butted against the room and...
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Dear Valued Guest,
We thank you for allowing us to provide our brand of hospitality to you. We appreciate your stay and thank you for your pleasant comments.
Management
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The staff at the hotel were really friendly, and the room was comfortable enough (if a bit shabby). But there was some super-noisy religious service going on on the hotel early Sunday morning -- like, REALLY loud, and well before 9.
Dear Valued Guest,
We do apologize for our Church groups early services, we have informed all of our groups to keep a ear on their noise level, but as we fully understand with churches it tends to get a bit emotional. We thank you for bringing this matter to our attention so we can better accommodate our overnight guest and...
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Hotel is dated; poor service and next to no amenities.
Dear Valued Guest
I am disappointed in the fact that we did not meet your level of satisfaction, what ever the reason(s) may have been. Please contact me or General Manager we would love to hear more from you in detail..
Administrator@holidayinni64.com
Robert Peters (GM)
rpeters@holidayinni64.com
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The hotel was extremely crowded. Lobby area was always packed with different teams staying there. Also, there was some sort of poker tournament being held there which drew a less than desirable crowd. Did not feel safe walking to car when the tournament was taking a break - everyone was outside smoking. Also just alot of apparently homeless persons hanging...
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Dear Roseanne L,
Thank you for taking the time to leave us a review. I am deeply sorry to hear you did not enjoy your stay. I assure you, the safety and security of our guests is of utmost concern to us. Your comments have been documented and will be shared with the appropriate departments.
Thanks again,
Katie J
Case...
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My family and I have had one of the worst experiences of our life with this hotel! My daughter was attending a competition this weekend, and my husband decided to get a hotel as well. For some reason the hotel decided to debit us for ALL of the room and food charges for her entire team! They had no authorization...
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Dear Christina D,
Thank you for your review regarding your recent stay at Holiday Inn Richmond I 64 West End. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing...
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The room had some upgrades and was fine. They did offer free breakfast, which was fine as hotel breakfasts go. The hotel is a bit isolated, located in a shopping strip mall where most of the stores are shut down. It is not a long drive, however, to other shopping and restaurants. The biggest issues I had were the lobby...
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Dear HKlimes,
Thank you for taking the time to write a review of your stay at Holiday Inn Richmond I 64 West End. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.
We would like to express our sincere apologies for the shortcomings you...
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Hotel was slammed packed when we arrived with numerous teams staying, in addition to a Texas Hold Em tournament going on, which was not mentioned to us when we booked. Lots of drunk people wandering around hotel, lots not e ven staying there, discarding empty 5th bottles of liquer in the lobby. Police where called during the night to try...
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Dear gateranger,
I am sorry to hear about the inconveniences you experiences at our property.
I can assure you that the security and safety of our guest is of utmost concern to us.
We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. For that reason, the comments are troubling and will certainly...
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The locations is not bad with many eating establishments nearby but the hotel is not that great. Rooms are okay for one night stand. The room service is only open few hours so if you get to the hotel in the evening you are out of luck. Definitely not a business friendly hotel.
Dear Daylove,
I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. I would like to express our sincere apologies for the shortcomings you experienced during your stay and for...
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Worst services, facilities and cost is too high.I am now staying in holiday inn from three days. For the last two days the rooms are not cleaned. Only hot water comes of the pipes at times. The towels are all dirty and not washed well.
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