Very convenient location. Front desk service excellent. Still a relatively new property, but very well maintained, gives the appearance of being brand new. Expanded concierge lounge is a good idea as there was never enough table seating for breakfast before. Very clean, will always stay in this hotel when in Richmond. I used a suite upgrade, and although the room... More

Everything about our stay was perfect. Front desk greeting, warm and helpful bellman, and not just accepting, but welcoming our dog made this a memorable stay for us. The hotel is somehow spacious and cozy at the same time. All public areas are well maintained, lit and comfortable. Our room was large, clean, well-appointed and (as others have pointed out)... More

The Westin is a hotel which charges top-tier prices, but many parts of it didn't seem to deliver top-notch quality. I don't have any major complaints about the hotel, but I guess I expected a bit more given the going rates. Small things...torn carpet, cloudy pool water seem to be things that should not be present at this caliber of... More

We very much enjoyed our stay at this hotel. The location is not great-there's very little within walking distance but we did walk to the Mexican place one night for dinner. The room was very nice and we fell in love with the shower and bought the same shower head for at home. Also loved the beds. We were there... More

This hotel was a nice surprise. It's new and conveniently located if you have business in the near west end. Parking is easy, the staff is efficient, the decor is lovely and best of all, the rooms are amazingly quiet. The hotel is dog-friendly, and it's fun to see the canine comings and goings in the lobby. The closest thing... More

The closest Richmond has to an affordable boutique hotel. Spacious, spotless, extremely modern, signature excellent Westin bed, great shower, and I got a great deal even on a holiday weekend. Definitely one of the best places to stay in Richmond. Also: dog-friendly + very friendly, helpful staff, relaxing lobby with seating areas. Also, you can rent New Balance workout clothes... More

My boyfriend and I, needed to getaway (badly) and after a lot of searching (and based on reviews) we chose The Westin in Richmond. I made a 1 night reservation and booked straight from their website; and being a state government employee, I got really good deal. Anyway, our stay was on Saturday, May 25th, after being stuck in traffic,... More

This hotel is AMAZING! I was extremely pleased at all the small touches the hotel had that made my stay stand out. The staff was extremely friendly and helpful, not only at check-in but each time we would go out and return to the hotel we were always greeted with a smile and kind words. Stayed here for a conference... More

This is the second time I've stayed in this Westin and I'm always very pleased. My room was spacious, clean and comfortable. I love the large shower with 2 shower heads. The complementary robes and extraordinary customer service. Each time I have stayed here it has rained at some point, Westin is always prepared with umbrellas to borrow and polite... More