We stayed at the Hilton Garden Inn for the VCU graduation weekend. We were welcomed with "Congratulations Graduate" balloons in the foyer and our graduate got a VCU gift bag. The hotel accommodated our need for early check in to change for our first graduation ceremony. We had adjoining rooms that were lovely and comfortable. The staff could not have... More

I was fortunate to reach Jamal, a well trained and competent front desk professional, on the telephone when I made my reservation. His efforts on my behalf assured that logistically all would work out for me, as I had special requests that might have confounded others. A+ on that count. Parking could well have been a nightmare, experience, but thanks... More

This past weekend we were in Richmond, Va for a convention (Hilton Garden Inn at 501 E. Broad St.). We were late returning to the hotel from the Convention Center and we were in dire need of something nourishing to eat.. It was about 10PM and we stopped by the restaurant, which was closed. There were two waiters still there... More

A typical Hilton Garden Inn experience. Relatively upscale accommodations and only a few blocks from the Virginia State Capitol and Governor's Mansion. The hotel entrance was a mob scene and not at all accommodating to travelers who are used to pulling up and unloading while they check in. There are valet-parked cars everywhere, and it may be difficult for some... More

Very nice accommodation and seasonable priced. friendly desk agents...great room service choices...room was clean ,well maintained and well appointed. breakfast bar was delicious. enjoyed the blazing fast Wi-Fi as well thank you

My arrival Sunday was met with cheerful friendly front desk personnell. My server in the dining room was a rookie but still friendly. The whole week though was great. I could laugh and joke with the drivers, the breakfast servers, the front desk personnell and even management. After long days at work it was nice to come back and not... More

I could not be happier with my stay. The hotel staff was amazing! They went out of their way for me, my mother, and my child. One employee even went to the drug store to get my son Motrin when he got sick. The restaurant in the hotel is delicious. The rooms are amazing. I did not encounter one employee... More

I was in Richmond for the Bob Dylan concert at the Landmark Theater and I always stay here when I'm in Richmond. The people are amazing and the rooms are always very clean and well kept. One employee at the front desk helped me a lot to get checked in quickly, and then later he gave me a candy bar... More

Wanted a spot downtown with two weary teenagers and the reservations agent was terrific and got us one of the last rooms available. The General Manager was super friendly, warmly welcomed us and was having a barbecue in front of the hotel! What I like about Hilton Garden Inn is the clean, comfortable rooms, the nicely decked out fitness area... More