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All 86 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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56%
Ranked #39 of 86 hotels in Richmond
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208 reviews from our community

Traveller rating
    39
    65
    64
    19
    21
See reviews for
Families
49
 
Couples
48
 
Solo
21
 
Business
66
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Spring Hill, Florida
1 review
2 of 5 stars Reviewed 18 June 2013 NEW

We are loyal Hilton/Doubletree diamond members and we were very disappointed in the quality of the accommodations at this property during our two night stay. The hotel rooms and guest hallways were noticeably dirty and in need of major renovation. While in the elevator another guest asked me if my room was clean. This was quite troubling to us be... More

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Maryland
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

We stayed at the Doubletree while attending an event in town. The hotel is located two blocks off of Broad in what is billed as the Arts District. In this case Arts District refers mostly to second hand stores, a gallery or two, and some really interesting small restaurants. Closer to the hotel the neighborhood appears to mostly support Virginia... More

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See 3 more reviews by BizDev for Richmond
Chantilly, United States
1 review
4 of 5 stars Reviewed 17 June 2013 NEW

We were in town for a conference. The lobby is nice and the staff was friendly. The door to our room didn't work and when we did get in, it smelled like a pipe. They moved us to another room which was fine. The rooms are on the smallish side but having not stayed in downtown Richmond before, I can't... More

Review collected in partnership with DoubleTree by Hilton

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Olmsted, United States
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

I give this hotel 5 stars. I was allowed to use the hotel's wheelchair during my entire visit. There wasn't anything they couldn't provide that I needed. They were extremely professional and friendly at all times.

Review collected in partnership with DoubleTree by Hilton

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Chantilly, VA, United States
1 review
2 of 5 stars Reviewed 15 June 2013 NEW

Hotel is fine, but no self parking, only expensive valet available at the hotel property. The only other parking for guests, is on your own on the urban streets around the hotel in Richmond. For this reason I would not go back to this property again. I lost sleep that night worrying about my car parked on the downtown street.

Review collected in partnership with DoubleTree by Hilton

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VA
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 12 June 2013 NEW

While our room was pleasant enough, the bathroom was so small it was difficult to dry off after taking a shower. The hotel runs a shuttle within a 3-mile radius which is a nice feature but when we called, as instructed, to be picked up from the restaurant where we had dinner, the person on the phone was rude. When... More

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1 review
2 of 5 stars Reviewed 7 June 2013

I would tell anyone looking for a place to stay to steer clear. This hotel is comparable to a Motel 8 in all ways other than the price. Make sure you plan an extra $50 a night when booking, as nothing is included in your stay. There is an expectation when choosing the Hilton brand. This in fact is the... More

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London, United Kingdom
1 review
3 of 5 stars Reviewed 6 June 2013

Decent hotel for the price, but we didn't have a vehicle which made exploring Richmond quite difficult. Taxis are few and far between - the front desk had to call numerous companies before finding us one - and the bus system is quite poor. The area immediately around the hotel is a bit shabby and the more tourist-friendly areas were... More

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
13 June 2013

Colleen R, Thank you for your review. We appreciate you choosing to stay with us at Doubetree Hotel Historic Richmond. I’m sorry to hear that the transportation accommodations did not meet your expectations for exploring Richmond. Our hotel offers a complimentary shuttle service to nearby restaurants and attractions that are located within a 3 mile radius of our hotel. I... More

Clinton, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 June 2013

Great hotel, found it on priceline. Clean and comfortable rooms, very well-maintained. Staff was also very helpful and friendly. Satisfactory in every way, and a good value for the rate through priceline. Check-in was relatively quick, even though we had a rather large group checking in for a work conference. Limited parking and no "free" breakfast were the only down-side... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
11 June 2013

Marcia B, Thank you taking the time to share your experience with us at Doubetree Historic Richmond. We’re glad you enjoyed your stay, our comfortable accommodations, as well as our friendly staff. We appreciate you and your large group choosing to stay with us while attending a conference, and we hope to see you again soon. Thank you again for... More

Oakland, United States
1 review
2 of 5 stars Reviewed 30 May 2013

Rude staff and less than par rooms. Definitely not worth the money. Drain was clogged and instead of offering us a new room they sent a maintenance person over to interrupt us for 15 minutes while he put draino down the drain. STILL WAS CLOGGED the next day and when it was reported i got an apology. Thanks for nothing!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
11 June 2013

Meagan R, Thank you for your review. I’m very sorry to hear that we did not provide you with the exceptional service you deserved during your recent stay at our hotel. We sincerely apologize for the unresolved maintenance issue you encountered during your visit. We’re working with our maintenance team to ensure this situation doesn't happen again. We appreciate your... More

 
 
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 86 hotels in Richmond
Price range (per night): S$130 - 209
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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