Decent place to stay for business in the area or for an overnight. Good thing about Hyatt Place's are that for the most part they are pretty good, have big rooms, strong customer service and good breakfast service. This Hyatt Place was no exception. Met my needs for a quick trip to Richmond. Big positive is that it is near... More

Newer property with nice spacious rooms. The mattress was a little lumpy but still comfortable. Housekeeping could be better. I woke up every morning around 9 am to find a note from the maid saying my room will not be cleaned unless I called due to the DND sign being up. I can see if it was the afternoon but... More

The Hyatt was beyond our expectations! Beautiful and very clean facility! Huge rooms and the staff were very accommodating! Can't say enough good things about this hotel!!! It is located right in the heart of the shopping center with lots of food choices nearby as well!

The Room: I love the layout of the room. There’s a small divider that separates the bedroom from the entertainment area. The TV is both shared between both rooms and sports a 36” flat screen HD TV. There is also a media cluster on the right-side of the TV. The cluster supports USB, HDMI, 15-pin computer monitor connectors. You can... More

I was there a week with business. The employee's all had attitude the entire time i was there. I asked about more coffee in the morning because both containers were out and i got an eye roll and said in a minute. The next night we asked to get beer at their bar and was told they were out and... More

When I arrived on Sunday I was given a room on the 7th floor. Then I found out one elevator was broken. They blamed the soccer team for breaking it. I have read other review that the elevator was broke for them, and there wasn't any soccer team staying. It is now Thursday and it's still broke. Everybody is complaining... More

We were in Richmond for the Jefferson Cup soccer tournament and our team had used the travel agency that we were required to use to book our rooms, well in advance. When we first arrived everything seemed okay. The room was nice, comfortable and very clean. It went downhill from there. I cannot begin to stress how poorly managed this... More

Stayed at this property again using points as a platinum member. Not much changed since my last stay regarding cleanliness. There was a new hotel manager but she was not on the property when I checked in so I asked the front desk supervisor to take a tour of the hallways with me and she agreed. I noted the debris... More

We stayed here one night for a Richmond outing to the theater and a downtown restaurant. You are about 7 miles from downtown, but the price was right. I got a $49 Priceline deal. The hotel was nice and located next to new and upscale shopping centers. Others companied about the area in their reviews, but I felt safe. The... More