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Country Inn & Suites By Carlson, Richmond West at I-64

2.5 of 5
8010 W Broad St, Richmond, VA 23294
Hotel amenities
Country Inn & Suites By Carlson, Richmond West at I-64
Professional photos
9 traveller photos
Ranked #1 of 85 hotels in Richmond
4.5 of 5 stars 105 Reviews
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105 reviews from our community

Traveller rating
    75
    19
    9
    2
    0
See reviews for
Families
30
 
Couples
33
 
Solo
5
 
Business
20
 
What travellers say
  • “Very clean” (12)
  • “Indoor pool” (4)
  • “Broad street” (4)
  • “Friendly and helpful” (3)
  • “Exercise room” (3)
Date Rating
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Inedible food”
2 of 5 stars Reviewed 26 May 2012 NEW
1
person found this review helpful

The free breakfast buffet was inedible (the "food" tasted like it was made out of stale plastic, except for the fruit, and stale, overly-sweet pastries), and a staff person admitted that everything was trucked in from elsewhere, not prepared at the hotel. When I wrote of the poor quality of the food in the survey sent to me, the manager... More

Was this review helpful? Yes
Hanover, Maryland
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Clean, good service, and very personable staff”
5 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

I was in town for 3 nights, and this was a VERY pleasant experience. The room was very clean, with everything in working order. From the front desk staff to housekeeping, everyone was very polite and personable, greeting me with a smile. The breakfast was very good and extensive for a complementary meal. There were always fresh baked cookies available... More

Was this review helpful? Yes
See 2 more reviews by traveler26Traveler26 for Richmond
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
8 May 2012

Dear traveler26Traveler26, Thank you for telling us about your recent visit to our hotel. We appreciate all of your comments.. We are glad that you enjoyed our many amenities. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for your time. We hope that you... More

cambridge
1 review
1 helpful vote 1 helpful vote
“Clean, comfortable and close to our destination”
5 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

We stayed at the Country Inn and Suites for a local event. This property was close to our tour destination but also had been recommended to us by someone who had stayed there previously. We found it clean, very comfortable and quiet (a real plus for us). All the staff were friendly and professional. We'd recommend the location and will... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
8 May 2012

Dear CVPierson, Thank you for telling us about your stay here with your family. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We hope that if you visit the area again that you will stay with us. Thank you again for your time.... More

Lancaster, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
“"Delightful Stay"”
5 of 5 stars Reviewed 11 April 2012
1
person found this review helpful

We arrived at the hotel late and were delighted to find that our room had been upgraded to a suite. The gentleman at the desk was friendly and greeted us warmly. Our room was clean and very well decorated. I usually carry my own pillow but the ones provided were great for my neck. The beds were also comfortable. We... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
20 April 2012

Dear Nancy M, Thank you for telling us about your recent stay. We are happy that we could upgrade your room for you. We want to make every guest experience a great one. We are very happy that you will be making our hotel you hotel in Richmond. We are very honored. Thank you again for all your comments. We... More

New York
2 reviews
1 helpful vote 1 helpful vote
“Great Hotel! Great Price!”
5 of 5 stars Reviewed 11 April 2012
1
person found this review helpful

From Check in to Check out, this hotel was far above your average hotel. Front desk attendant was very helpful as we were new to the area. Breakfast was also good!!

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
20 April 2012

Dear David O, Thank you for telling us about your recent visit to our hotel. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are glad that you enjoyed your breakfast as well. Thank you again for your time. We hope that you... More

1 review
2 helpful votes 2 helpful votes
“Great place to stay.”
5 of 5 stars Reviewed 3 April 2012
2
people found this review helpful

We stayed at this hotel for 4 nights during our trip to Richmond. The rooms were clean, the amenities were generous, and the location was convenient and safe. Unlike many hotels, there was a wide selection at the free breakfast and it was tasty! The staff at Country Inn and Suites were great! From the front desk, to the cleaning... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
4 April 2012

Dear Themightysamoa, Thank you for telling us about your recent stay. We are so glad that we could accommodate your extra night. We are so glad that you were happy with your stay. We will pass all of these comments on to our staff. They enjoy hearing when they are doing a good job. , Thank you again for your... More

Hanover, Maryland
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean room, good service”
5 of 5 stars Reviewed 31 March 2012
1
person found this review helpful

Our room was clean and comfortable. The staff were friendly and happy to help us when we asked about attractions in the area. The included breakfast was basic, but better than expected. There's an indoor pool and fitness center but we didn't try either one. We had a room by the elevator, and while we couldn't hear the elevator, we... More

Was this review helpful? Yes
See 4 more reviews by cbds85 for Richmond
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
4 April 2012

Dear cbds85, Thank you for telling us about your recent stay with us. We appreciate your comments. We have passed your concerns about the air conditioning on to our management. We are sorry for any inconvenience that this may have caused you. We strive as a hotel to provide a great stay for all of our guests. Thank you again... More

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Clean, comfortable, friendly staff.. just what we needed ;)”
4 of 5 stars Reviewed 31 March 2012
1
person found this review helpful

We were traveling up north and needed a hotel for the night, we checked tripadvisor and it was exactly what the other reviews stated. Great hotel!

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
4 April 2012

Dear Sungodsusie, We appreciate your comments about our hotel. We depend on Trip Advisor comments to help us improve our hotel. Thank you for your comments, and we will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you again for your time. We hope that you will stay with us... More

Reading, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Convenient Comfortable Stay”
5 of 5 stars Reviewed 10 March 2012
1
person found this review helpful

My wife and I stayed here for our son's Jr. Hockey Playoff games. The Hotel was clean and very well kept. Everything was perfect. The included breakfast was great and the entire staff was friendly and professional.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
26 March 2012

Dear Benycogen, Thank you for telling us about your recent stay. We hope that you enjoyed the playoffs! Thank you for all of your comments. We will pass them on to our staff. We are glad you enjoyed your breakfast. Thank you again for your comments. We hope that you will stay with us again in the future. Sincerely, Country... More

Danville, Virginia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“Great Experience, Kids loved it!”
5 of 5 stars Reviewed 10 March 2012
2
people found this review helpful

I stayed here a few weeks ago with my two children and we all loved it.The hotel was very clean and the room was huge! I thought I'd be getting a small room like usual but it was a very nice size. This was my kids first time staying in a hotel and they loved everything about it. The pool,... More

Was this review helpful? Yes
See 2 more reviews by Nicole G for Richmond
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
27 March 2012

Dear eaglesclaw121, Thank your for telling us about your recent visit. Thank you for giving us a second chance. We are so glad we could accommodate you. We appreciate all of your comments and will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you again for your time. We hope... More

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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

8010 W Broad St, Richmond, VA 23294
Price range (per night):* S$122 - 202

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Country Inn & Suites By Carlson, Richmond West at I-64
8010 W Broad St
Richmond, VA 23294
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