While our stay in the final room was ended up in was clean and comfortable, the others before it seemed to require minor repairs. We had to change rooms 2 times upon check-in as the first room the water regulation in the bathroom faucet sink was stuck on hot only and the second room the light switch would not turn... More

I was here with my teenaged son and his soccer team for a recent weekend. This hotel was exceptionally clean, the bed was comfortable and the room layout very convenient (nice desk, new tv, microwave, fridge). There is no fitness center on the premises but guests can use the fitness center at one of the adjoining hotels(for free) or drive... More

I have stayed here multiple times for business. Most recent was this week. Evening desk staff was very polite and helpful. Consistent location . Clean and convenient to Innsbrook and Short Pump. Couple of restaurant choices near by.

My family recently stayed at this property when visiting the Richmond area. Our experience with this hotel was wonderful. The property was well maintained and very clean. The staff was friendly and helpful. The breakfast was one of the best we've had at a hotel. The value was great. We will defiantly use and recommend this property to others!

I just stayed here over the weekend and there were several roaches in our room. We went to tell management and another customer came down with a roach in a tissue complaining of the same problem. We were able to switch rooms but encountered the same problem along with ripped sheets, a heater that only blew cold air, and a... More

Stayed at this hotel for 4 nights from Nov. 28 through Nov. 31. I chose it because my husband and I were in Richmond on business and I had some Priority Club points. It was a perfect choice from start to finish...beginning with the pleasant and helpful person who made my reservation right to the attentive and professional staff during... More

I stayed in this place for nearly a week in October. Stay was ok. However faced lot of issues with getting daily room service. Chose to participate in their program of changing linens for every 3 days, but realized my mistake because after the second day there was no service at all. 3rd Day I even told in the front... More

We travel alot and don't usually lavish praise on a hotel chain but whoever is running this place has it all figured out. We hit it on our way south and returning north. We were greeted and made to feel special on arrival. They accomodated our first floor wishes. They changed our dinner plans by suggesting better rests. on both... More

I was visiting my daughter who is a student at VCU. This Holiday Inn is next to Interstate 64 giving you quick access to VCU and all the interesting sights in downtown Richmond. Our room was clean and new. Nothing fancy, but the room had a large flat screen TV and surprising a fairly large mini fridge and a microwave.... More