We've stayed here on several occasions and have never been disappointed. Very comfortable, spacious, and well appointed rooms - comfortable bed and pillows, great breakfast in the morning, convenient location, very helpful and courteous staff. Allowed us to check in early. If they could improve one thing it would be the quality of the coffee in the room - very...
More
Thank you for your compliments from your recent stay with us. I am glad to hear that you always find our hotel to meet your travel needs. We pride ourselves on providing you a clean comfortable and well maintained place to stay, with excellent service. I will talk with our coffee supplier on the "weak" coffee you brew in your...
More
Just spent a few nights in this hotel 2 weeks ago. What a lovely change to stay in a quiet hotel (instead of people slamming doors all night in the many hotels I've stayed in around the world). The complimentary breakfast was good,fair enough continental but it was good quality and hot and included in the room rate,very rare for...
More
Thank you for your review and compliments from your stay earlier this month. I appreciate the compliments on the staff and the level of service provided. I am glad you found your room to be clean and comfortable. You had one of our Executive King rooms, that do offer great views of the city. We hope to have you as...
More
This hotel is a great bargain for he price. Directly downtown is hard to find for under a hundred bucks in a weekend and this place clocked in at 90 bucks on a Friday night. Super comfy beds. And I got the corner room on the top floor so great view of downtown put of windows facing two directions. I...
More
Thank you for taking time to share your visit with us from late March. I am pleased to hear that you enjoyed your stay. The corner rooms with the 3 windows do offer some great views of the city. Parking in Downtown Richmond is a premium. All hotels in the area do have a parking fee to ensure our guests...
More
The hotel has been recently renovated, new bedding, furniture, chairs, television, new plumbing fixtures etc. The rooms are all very nice. The staff was cordial and friendly. The problems are from the amenities that are offered or should I say not offered. First, the Holiday Inn Express website says there is a complementary shuttle within 2 miles of the hotel....
More
mikeythebe,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the...
More
It's not great. It's not bad. I would have given 3.5 stars had that been an option. It's within walking distance of all the downtown attractions. Stayed here for a night because I went to a concert at the National. I was upgraded to a suite based on my PC status. If you're apprehensive about questionable urban environments, I would...
More
I was expecting the usual - a good HI Express. Not so, it was better.
Arrived in the early evening to be welcomed by a very nice young lady. She quickly got us registered and on our way to our room. We opened our door and were delighted to find we had been upgraded to a two room, Double Suite....
More
Spend one while in town visiting some local tourist attractions. Staff was helpful. Shower curtain was broken. It was reported to staff on the way out and I hope it got fixed. I thought the hotel was in a good location and a short walk (10 to 15 minutes) to several sites. Parking is very tight below the hotel. I...
More
Thank you for taking time to share your comments from your stay last week. I am pleased to hear your enjoyed your stay. Yes, the shower curtian and rod were repaired that morning after you reported to us. We hope to have you as our guest on your future visits to Richmond.
More
Stayed at this property on a Sunday night. Room was large and everything worked. Actually thrilled that the shower head was something like 6 feet 4 inches high... I'm 6 feet and I hate having to hunch under a low shower head to get my hair wet, so this, and the good water pressure, made this one of the better...
More
Thank you for taking time to share your comments. The area around the hotel is businesses and financial buildings, so Sunday nights, the area is very quiet. As always we encourage our guest to use caution as in any center city location. I appreciate the recommendation on the cafe, I have never tried before and will now be able to...
More
We enjoyed our stay at the Holiday Inn Express. It is a clean property, recently renovated. Front desk service was good. Breakfast was very good. It is located within walking distance (half mile) of good eating downtown and museums and historic sites. The price was good for a decent downtown property. We would recommend.
Thank you for sharing your comments and recommendation. I am pleased that you had a good stay with us while in Richmond. We hope to have you as our guest when you plan a future visit to Richmond.
More
I knew that I would be getting to town before checkin, so I called ahead of time to see if it was possible to checkin around 11. They said that was unlikely, as they were full the night before and checkout isn't until 11. They did tell me, however, that it would be possible to make a note on my...
More
Thank you for taking time to share your comments. I am truly sorry for the means in which your check in was handled. This is not the service you expect ,nor the service we strive to provide. I can assure you that I have reviewed and discussed our early check in request and procedures with the Guest Service Staff, including...
More
If you own or manage Holiday Inn Express Downtown Richmond, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
188 Reviews
133 Reviews
325 Reviews
