Our stay at the Bella vista was from the 14th may for 7 nights , we found all staff very helpful and courteous, the room was clean but adequate , this was our first time all inclusive but it will be the last! You get what you pay for , the food was good value for the all inclusive but...
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We thank you for your feedback and your remarks about our staff are appreciated. It is true that some guests treat our staff very badly but most guests treat us with respect.We have 2 / 3 staff serving at the bar but unfortunately some of the allinclusive guests do not care about other guests and they are at the bar...
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When we book 4* that is what we expect. The Bella Vista is probably 2/3* at best.and needed a lot of freshening up. The photos on the website are very deceiving. The seating areas looked
nothing like those shown and there was nowhere to sit after dinner for a drink and a quiet chat.
We went into a 4* hotel...
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Thank you for telling us about your stay with us.Our hotel is very busy all year round and in May we had quite a lot of allinclusive guests in the hotel, so the bar area is very busy.We have at least 70 tables in the bar area, pool area and the front of the hotel apart from sofas were guests...
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Although this is a four star hotel the facilities and food are more representative of a one or two star. We booked a week over the internet and the package cost £350 per person for all inclusive which seemed a good deal at the time but what a pity we didn't consult Trip Advisor before booking. In truth the low...
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Thank you for your review. You quoted a price of GBP 350 per person which includesd air fares, transfers coomission by agents and who knows what else.The hotels get only a percentage of the money the guests paid unfortunately guests tend to forget this.I cannot understand why guests say there is no choice in the restaurant, we have salads, pasta...
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We arrived 13th May for a week our friends met us there so the four of us were looking forward to a reunion as we had all met in Malta 18 years ago at the Panorama Hotel in Mellieha, we were disapointed with our choice this time the Bella Vista is looking a bit tired in need of a revamp,...
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Thank you for your review.The photos on our website were taken in our hotel , surely not anywere else.The hotel was opened less than 10 years ago,and your comment about the 1970 furniture is out of place.Surely no out throws away anything that is still in good condition.Guests can enjoy the sun on the roof terrace when the p[ool is...
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The pictures on the website are out of date and deceptive. I found the pools small, the reception dark, the snack bar does not serve snacks between 12:30 and 13:30 lunchtime, It may be a budget hotel but a Travel Inn here in the UK Is a much better quality. Beware of the morning call at 7:30am just to check...
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Just returned from 10days at the Bella Vista.Staff excellent,food adequate.We do like a balcony,and were promised one with a "country" view.The only trouble was the wall was about 4ft.high and the balcony not big enough to allow two people to sit out.The room was probably the biggest we have had (outside the USA),kept clean,but as I wrote on the feedback...
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We thank you for your feedback.We appreciate your remarks about our food and our cleanliness.
You probably had one of the family rooms, unfortunately the balcony is not so big, but you can still enjoy the view of the pool , and country side. Thank you for choosing Malta.
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We knew it was a buget hotel and we are not fussy people, We make the most of every situation. We got to bella vista at 11am wednesday (stayed 8 night) and was told we can not sign in til 2pm, but we can leave are bags at reception, so we changed from winter clothes to summer clothes in the...
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We thank you for telling us about your stay with us.It is normal in Malta for guests to check in at 2.00 pm, because check out is at 11.00 and the rooms nedd to be cleaned and checkedbefore arriving guests are given the keys.We normally give the keys as soon as the rooms are ready.We apologise about the lack of...
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Party of 8 women arrived at this hotel 10th May 2012 to be told 2 of our party had to go to another hotel no amount of arguing could we get this changed was told there had been a flood on the 4th floor and no other rooms available the receptionist was not helpful so off 2 went then I...
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We thank you for your feedback. We are sorry you had to spend a night in another hotel, but our staff were not aware that 8 of you were travelling together.The hotel receptionists do not book any tours for guests , normally these are booked either by the reps or by the booking office at the entrance of the hotel.Sorry...
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We booked this hotel because it was rated as 4 star,( paid 4 star price and were all inclusive) it may have been a 4 star when first opened. We arrived at 2030 hrs Sat.Night booked in at reception only to be told the resturant was closed because they were preparing for a private function. We received a platter from...
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Thank you for finding time to tell us of your stay.Our dinner is served between 17.45 - 20.00 hours in winter.We prepare a platter for guests who come in late just in case they would have not eaten during their flight. It is not normal for 4 star hotels to provide free tea/ coffee facilities.The bed linen is changed every...
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My stay at the four star Bella Vista was short, in fact it lasted only five hours. I arrived there at about 10am after an early morning flight from Gatwick only to be told that I could not check into my room until after 2pm, Why on earth do hotels make such rules to suite themselves instead of thinking of...
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my oriiginal response was removed by tripadvisor.I believe this guest was financially compensated by the hotel for his complaint, and his review came as a surprise
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