I booked a room here recently for out of town guests and against my better judgement thought the location was worth rolling the dice with all the negative reviews.
First problem, the hotel lost the confirmation. I booked the hotel through a third party site so I called a week before my guests arrived just to make sure everything was...
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I just returned from a great weekend at Twelve at Atlantic Station. The room was great, the restaurant had outdoor seating and the bar area had a pizza oven. Ryan was especially friendly at the restaurant and very helpful when my cousin was not feeling well and stayed in for room service. The gym has everything you could need and...
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Dear FinRD,
Thank you posting a review on your visit to TWELVE Hotel Atlantic Station. I am delighted to read that you enjoyed your visit and I will be sure to recognize Ryan. Atlantic Station is a great neighborhood with many stores and restaurants and also some new vendors on the way. We look forward to welcoming you back on...
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Very comfortable hotel to stay at for wedding downtown. Huge glamorous bathroom. Starbucks off lobby. Large pool, lots of chairs. Walk out the door to stores and restaurants of Atlantic Station.
Dear vt&nyc,
Thank you for posting a great review about TWELVE Hotel Atlantic Station. I am glad that you enjoyed your visit to the hotel and Atlantic Station.
sincerely,
John Reilly
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My wife and I celebrated our anniversary here and loved it!!! I called for reservations and asked if they had a florist that they recommended, they pointed me in the right direction and had a beautiful arrangement waiting in the room for her when we walked in. The room was very modern and comfortable. When we make a trip back...
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Dear kevin r,
Belated anniverssary wishes from TWELVE Hotel Atlantic Station. I am delighted that you and your wife enjoyed your visit to the hotel and Atlantic Station. Having a florist in the building is certainly convenient. I hope we have the opportunity to welcome you back on a future occassion--perhaps next years anniverssary?
sincerely,
John Reilly
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I stayed here for one month while working in Atlanta and had a good stay. The room was nice and clean with plenty of space and a full kitchen with fridge and microwave.
There are plenty of restaurants in walking distance and a Publix supermarket less than a block away for food to use in the kitchen. Also good shopping...
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Dear camop,
Thank you for your review of TWELVE Hotel Atlantic Station. We are grateful that you let us be your home away from home for an extended period while working here in Atlanta. Atlantic Station is certainly a unique and convenient area and ideal for business and leisure travellers.I am glad to read that overall you really liked our...
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The room was gargantuan and I had a fabulous view of the city. Having a full kitchen was really something. Though I did not need it, it was great to have a fridge for my breakfast supplies from the ultra-convenient Publix about a half a block away. Starbucks is in the building, also a great advantage. Bed was comfortable.
The...
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Dear AmySRQ,
Thank you for posting the review and great to read that you enjoyed our large suites. We appreciate all of your comments and will follow up with the team on the items that you mentioned. --We certainly do not take them as gripes, just constructive feedback from one of our valued guests. I do hope we have the...
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I have stayed here twice for business trips and I really enjoy the hotel. The staff is very courteous and the rooms are always clean. The restaurant is also very delicious. It's convenient to get to the highway, and if you need anything, there are restaurants, a super market, shops all in walking distance. Love it!
Dear LBTurnerMedia,
Glad to read that you love our hotel. I will pass on your comments to our team who will be very appreciative of the recognition. Atlantic Station is certainly one of Atlanta's most convenient areas. We look forward to welcoming you back soon.
sincerely,
John Reilly
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-Extremely relaxed, non-anticipatory service from the front desk to the housekeeping staff > After a great workout at their decent gym, we wanted to check out the roof top pool but got locked out because our key got demagnetized. We took the long way around back to the front desk who were very unapologetic. At other times the front desk...
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Dear Chico_malo45,
Thank you for submittingg the review on your experience at TWELVE Atlantic Station. I am sorry to read that your experience was less than it should have been. Please accept my apologies on behalf of the hotel. Please contact me at your convenience to discuss your experience personally.
sincerely,
John Reilly
jreilly@twelvehotels.com
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It's really a very nice property in a fantastic location. The staff simply did not perform: not rude, just indifferent. No warm and fuzzies. No over and above.
Dear psbrad,
Thank you for submitting the review. I am happy to read that you liked the property and the location, but dissapointed to read that the service was not warm. We want to give all of our guests a great experience and I am sorry that we missed this opportunity to do this with you.
We will continue to...
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I arrived at The Twelve's downtown location very late and with two kids in tow to find it overbooked despite having a reservation. Although we had to drive to the Atlantic Station location, the staff made things right by comping a 2 bedroom suite stocked with complimentary goodies and apologized profusely. The suite was excellent and even my usually oblivious...
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Dear kpmeadows1,
Thank you for posting a great review on your stay at TWELVE Atlantic Station Hotel. First let me apologize that we were not able to accommodate at our downtown property. I am delighted to read that our staff took the necessary steps to minimize the inconvenience to you and your family. I am also very pleased to see...
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