We stayed here for only one night and was very impressed with this hotel. The staff were execellant, nothing was too much trouble. The evening meal menu was varied and very tasty and beautifully presented. The shampoo and soap supplied were 1st class in the bathrooms. A great place to stay wonderful surroundings and only a short walk to the... More

The welcome is as warm as the gorgeous fireplace. We were part of a conference group and everyone expressed their appreciation of the sincere personal service. The staff are so well-trained. Best hor d'oevres ever and the degusation meal was excellent and as for the lamb at the BBQ - succulent!! I had the best sleep in the comfortable bed... More

We had a warm welcome with hot chocolat and good information about the town. The room is very nice. The tasting menu is great.The breakfast buffet offers everything. The staff is international (Argentina,China,Russia,Germany etc) very friendly and well trained.Hello to Max Ortiz. This is the hotel to stay in Franz Josef

We found the service provided at this hotel to be its biggest asset. Every staff member we encountered was pleasant and went out of their way to make us feel welcome and insure that we had what we needed. The setting for the room was nice in that you faced a lush forest (must have been difficult when designing the... More

Do not stay in the Franz Josef without staying at this wonderful hotel. It is in a lovely setting and the beds are probably the most comfortable ever! The staff are professional and efficient and, at the same, time helpful and friendly. The dinner we had there was simply stunning and the breakfast excellent. Stay for more than just one... More

Fantastic service! We were greeted by a hot choccie and a warm towel (it was a miserable, cold day out) and then shown to our room. The room was AMAZING, 2 massive king beds, newly refurbished bathrooms and the deck that places you in the rain forest. Dinner and breakfast were delicious, staff were fabulous - I will definitely come... More

Good afternoon, We get great pleasure in writing to give positive feedback when we have had a great experience at a hotel or restaurant as we appreciate it when people go above and beyond their duty to make the experience memorable. However, (and sadly) this is not the case today.  We feel compelled to write to you after our recent... More

My wife and I toured NZ for 5 weeks. The reception we received at Te Waonui after a long drive from Queenstown was the best anywhere - iced tea, hot towels and a warm friendly welcome. The room was fine.The big disappointment was the restaurant. We were made to feel awkward because we did not want the "degustation" menu, and... More

We thought our stay at the forest retreat was excellent. The room was a good size and the beds extremely comfortable. Unfortunately it rained the entire time we were in Franz Josef so it was nice to know that the retreat was welcoming and a place you felt more than comfortable to be in. The 5 course degustation meal we... More