We have an office in SLC area and I always stay at the Grand America, at least once a month. The staff is impressive, multicultural and multilingual. They will bend over backwards to make sure your stay is impeccable. The rooms are a little like living in a palace, always clean, fully appointed and have everything a guest could possible...
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We have stayed her several times and have enjoyed all visits.
The property deserves the five star rating.
"Opcal" is just plan incorrect or inexperienced. He or she is just plain uninformed. As we have stayed in many of the Worlds five star hotels I can tell you there is nothing lacking in this property.
Our last stay was Memorial...
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Dear Mr. Smith,
Thank you for taking the time to share your recent experience with us. Your note was especially meaningful; we were humbled by its endorsement and honored that you have recommended us so highly.
Mr. Smith, I kindly ask that the next time your travels bring you back to us that you please seek me out as I...
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This is one of my favorite hotels...ever. We came for a "staycation" and felt like we were a million miles from home. The rooms are stunning with great views of the city, the staff is friendly and helpful at all the right times and places. They've thought of every amenity-- from having a corkscrew in the room to slippers and...
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Dear Guest,
Thank you for taking the time to share your recent experience with us. We are honored you chose the Grand America Hotel as your home away from home and humbled by your kind remarks.
We were especially proud that the facilities, staff and service of the Grand America, “its heart and soul”, have touched yours. My colleagues and...
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I have to admit...our reservation was made to stay at Little America, the sister property of Grand America. We were upgraded to Grand America due to over booking I assume. We happily took the upgrade. In the past we have stayed at The Four Seasons Jackson Hole and The Four Seasons Las Vegas....the Grand America is NICER than The Four...
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Dear Melanie,
Thank you for taking the time to share your recent experience with us. We were humbled by your kind remarks and flattered to receive such praise.
As I have written previously about the Little America; I've yet to experience a hotel that has such a long lasting and strong personal effect on a community. So from my perspective,...
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This "pricey" hotel did not have the aura of a luxury hotel, but rather felt like a nursing home decorated by my blind aunt Sally. Floral wallpaper complimented by plaid fabric. The "music room" which we un-fondly called the bar was poorly staffed and the bartender took to sitting in the hallway with other staff and chatting while we waited...
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Dear guest,
Thank you for taking the time to share your recent experience at the Grand America Hotel. We were disappointed read the overall unfavorable impression left on you by your experience at our hotel.
Realizing and respecting that taste and design perceptions are subjective...service and responsiveness clearly are not. I apologize for the service you received when inquiring about...
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I wanted to give my wife a wonderful weekend for mothers day this year so I chose to spend it at the Grand America. We had a suite which was very nice. The deep soaking tubs are for 1 adult only contrary to us being told they were oversized and large enough for 2. The staff at the front desk...
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Dear John,
Thank you for sharing your most candid feedback about your recent experience at our Mother’s Day brunch. Please rest assured that we have taken your comments to heart and truly regret that we have fallen short of your expectations.
While the Grand America has won "Best of State" award in recognition for our brunch, 7 out of 11...
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I booked this hotel through Expedia, but little did I know that the forbidden "E" word would follow me around every time I speak to the reception staff, who referred to Expedia as if I understood that meant I deserved less. No, that meant that Grand America devised a marketing plan to sell its rooms at certain prices through a...
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Dear guest,
Thank you for taking the time to share feedback from your recent visit to the Grand America Hotel. Your comments were terribly disappointing to read and sadden me in many ways. An experience such as you have described would reflect the opposite of what we strive for at the Grand America.
Your note implies that an Expedia reservation...
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Visiting Salt Lake City, this was a tourist attraction in itself! Beautiful property with amazing gardens, pools, shops, and spa. This hotel is the epitome of opulence and has fabulous amenities. Loved how each room had a small balcony. Walking into the foyer we were hit with the the sweet smell of an enormous vase of spring flowers, which were...
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Dear guest,
Thank you for taking the time to share your recent experience with us. We were humbled by your kind remarks.
We were also especially proud that you recognized and appreciated the many features and special touches that make up the Grand America experience. We pride ourselves in personalizing the experience of each guest and are thrilled we were...
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Just PERFECT!
I write a lot of reviews since I get to travel so much but this one is a pleasure to write.
. Check-in: very efficient
. Room: large as described on their website. very quiet. well appointed.
. Bathroom + Powder room: expansive + great products
. Room service: efficient order processing, fast delivery and yummy food
....
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Dear Guest,
We are deeply honored you chose the Grand America Hotel while in Salt Lake City. We were truly humbled by your kind remarks and honored to have earned your trust.
Thank you for recognizing our staff for their efforts in personalizing your stay. We hope the next time your travels call for Salt Lake City you will once...
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I was completely unprepared for this incredible hotel! Not at all what I was expecting in Salt Lake ..I could have easily been in Europe. Every details was stunning and the room was fantastic! Everything from the cute stores inside, to the must see/eat Sunday Brunch to the fantastic room. I wouldn't consider staying anywhere else!
Dear Guest,
Thank you for taking the time to share your recent experience with us. We were humbled by your kind remarks.
We were delighted by your generous compliments on our design...our owners and Frank Nicholson, our interior designer were instrumental in all the wonderful details and the luxurious palette that has become synonymous with our inspiring design.
Once again,...
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