We really enjoyed our 3 night stay at the Grand America. Most of the staff was very nice and helpful. The room was decorated tastefully but there was a large strange stain on the carpet in the living room area of our suite, it looked like it was just wet. We had a large balcony that overlooked the snow capped...
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Dear Guest,
Thank you for taking the time to share your recent experience with us in such thoughtful...we are extremely pleased your visit was enjoyable.
I was especially proud that you appreciated our staff and the many special touches which personalized your visit. We pride ourselves in providing such service and are thrilled that we were successful in achieving this...
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Freindly helpfull staff, clean rooms, good bar and very good breakfast. One failure, upon my first mornings shower the drain filled up quickly, no problem as I was assured by 2 front desk persons it would be taken care of. Came back from work that night and quickly had grey soapy water around my ankles. Shame, shame, shame!!! This hotel...
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Dear Guest,
Thank you for taking the time to share your recent experience at The Grand America Hotel.
While we were pleased that many aspects of your stay were positive, we are sincerely disheartened we did not deliver the service we pride ourselves in by failing to execute a service request during your stay. Our entire guest experience team feels...
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From the exquisite room service for breakfast to the best massage in their spa from Graham I have had in Salt Lake and maybe ever.........this place was fantastic!
The staff was top notch and attentive, even when we ventured into the bar before opening they greeted and seated us and attended to our every whim (including giving us the remote...
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Dear Guest,
Thank you for taking the time to share your experience with us. We were humbled by your kind remarks and delighted that you have recommended us so highly.
It was also rewarding to learn that Graham, our spa therapist and Kelly, our beverage manager exceeded your expectations. We could not be more proud when our colleagues touch the...
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This is certainly the best hotel in Salt Lake City and is on par with many of the top big city hotels. The hotel is elegant yet comfortable. What really sets this hotel apart, however, is its warm friendly staff. They are courteous and incredibly helpful. The spa is also fantastic. Although it is probably the priciest hotel in town,...
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Dear Guest,
Thank you for taking the time to share your recent experience with us, we are humbled by your kind remarks.
I am truly delighted that you enjoyed our accommodations, amenities and service, but especially proud that you appreciated the helpfulness and graciousness of our staff.
The heart and soul of the Grand America is its wonderful team members....
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If one expect real luxury, then look closer at the price. Having said that, rooms are large, decoration is great for those who like real piece of furniture (wood, etc). Had a great 2 nights relaxing stay after some Utah National Parc visits prior to return to Europe. Lobby and hallway have a lot of character and even if not...
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Dear Guest,
Thank you for sharing feedback from your recent visit to the Grand America Hotel. We are delighted to hear from our guests in a continual effort to improve the Grand America experience.
It was especially rewarding to read where you recognized and appreciated the architecture and design features of the Grand America. Luxury travel media and the many...
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The last time we arrived at the Grand America, we were greeted by a bowl of fruit, two bottles of water and a hand-written note from the General Manager. Not because we're conference planners and were on a site visit, not because we had enlisted in a rewards program and a computer identified us with a script to be read...
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Dear Guest,
Thank you for taking the time to share your experience with us.
We are humbled by such kind remarks from experienced travelers and are delighted that you have recommended us so highly.
We were especially pleased to learn that you appreciated our efforts to personalize your stay. Individual recognition and a gracious welcome are essential components of the...
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We stayed at the Grand America Hotel in Salt Lake city for our last nite of vacation after touring Arches state Park and Canyonlands. Our room was pure luxury. We even had a doorbell entering the front foyer and living room with views of the city and mountains. Our bedroom led into a private dressing room and a huge marble...
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Dear Guest,
Thank you for sharing feedback from your recent stay, we were humbled by your kind remarks.
It is especially rewarding when the details which give the Grand America it’s soul, are recognized. It is the vision of our ownership to offer our guests the very best in facilities, amenities and service at an exceptional value. We could not...
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I was really looking forward to a first class experience when I booked at the Grand America. To be fair, the grounds and room were beautiful, but the hallway leading up to my room had what appeared to be television cables and wires strewn every couple of feet. I don't expect clutter in what's supposed to be a five diamond...
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Dear Guest,
Thank you for taking the time to share your experience at the Grand America Hotel. We sincerely appreciate the candid feedback you have given us.
I am terribly sorry for the disorder you encountered in our guest corridor and for the discomfort you experienced with our mattress.
We do have mattresses of varying levels of firmness available upon...
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I was upgraded to the Grand from the Little America during a conference I was attending in February. The suite was very large and beautifully furnished. I was slightly disappointed that there was no coffee maker in the room (it had everythine else). During my stay, I had dinner in one of the ballrooms, which was also fantastic. A rail...
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Dear Guest,
Thank you for taking the time to share your recent experience with us. We are always delighted at the opportunity to share the Grand America experience with our Little America guests.
I can tell you without hesitation, the Little America Hotel is the undisputed hospitality leader with local community. With over 40-years of service to our city, Little...
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I booked the Grand America Hotel for our group attending a convention at the Salt Palace.
The hotel was in tip-top shape, very nice and all glowing comments from the group. Price was a little bit on the high side compared to other "convention" hotels. It was also a fair hike to the convention center, however there is light rail...
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Dear Guest,
Thank you for taking the time to share your recent experience with us. We were delighted the Grand America Hotel was chosen as NACE convention headquarter hotel and hope we were able to contribute to the success of the conference.
Thank you for recommending us so highly. We look forward to welcoming you back to the Grand in...
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