Our "pre-arranged" booking was handled very poorly, keys did not work after rooms were changed, all kinds of excuses, our rooms are utilitarian, too hot for comfort, holes in duvet cover, unmatched furniture. For over $200 per day, I expect some luxury in my surroundings and treatment. The manager did happen to be at the desk during the room/key problem,...
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- Westin Providence
- Providence Westin
