Not giving this hotel an extremely awesome review, cause well it's pretty average. The rooms are clean and spacious. Bathroom very small considering it's a Hilton, staying at their sister hotels, you'd expect that, but the expectation is slightly more for the Hilton itself. Also, was disappointed that their isn't even a basic breakfast included in the price, which is...
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Thank you for your review. We offer our congratulations to your family as it sounds like you were with us for a college graduation. We apologize that we only met your expectations; our goal is to exceed them.
You are correct, based on guest feedback, we don't add the cost of breakfast to each rate choice. Guests choose whether to...
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My fiancé and I have stayed at this Hilton many times over the years and never had the horrible issues we just recently had with this Hotel! The employees seemed like they didn’t care at all and were just locals there to make a paycheck. Once we arrived there from our long drive, my fiancé asked for a cup of...
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Thank you for your review. I'm sorry you were surprised by your room charges. We apologize we had to contact you about your pet; there were several complaints from the surrounding rooms about your pet's barking. You have a right to participate in our pet friendly stay program and every guest has the right to a quiet, comfortable and restful...
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I stay there during my business trips. I've been there many time since 2007. For me it is better than the appartment hotels that offer larger rooms, but feels less cosy. It feels like a real hotel with very good breakfast for very affordable price. Try to have your breakfast seated close to the windows. There is nice view to...
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Thank you for your review. We appreciate your company's loyalty in selecting us as their preferred Tucson hotel. The Hilton Tucson East is the market leader in Fortune 500 company travel because of companies like yours--and guests like you. Thank you for the glowing review of overall value, of our restaurant, and in particular, our breakfast.
You are correct, we're...
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I've stayed here multiple times on business, but would also stay here personally. The prices are great, the rooms are clean, the gym and pool area are clean and the breakfast is good. You're not that far from the Univ of Arizona campus as well as hiking areas. Pretty much what you'd expect...except somehow better.
Thank you for your review. We value our return guests and are always looking for new ways to enhance their hotel experiences--it's the little things that make the difference. We're so pleased you recognized our housekeepers' tireless cleaning efforts all over the hotel. Both new and return guests rank our hotel very high in all areas of service and facilities...
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I only had one night to spend at Tucson.
I couldn't try out all of what this hotel has to offer, but what I could was simply of the highest quality.
Very well equipped Gym with very modern instruments, Excellent breakfast - with Sheff made Omelets and very large and diverse selection of food and drinks. Beautiful interior design -...
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Thank you for your review. We appreciate your glowing review of our hotel, facilities, services and staff. We look forward to welcoming you back on your next trip to Tucson.
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Breakfast was included with our room, and it was tasty. Pool was nice, as was the work out area. Room was comfortable and I liked the bed. Elevators are slow, but would not have killed me to use the stairs. Was helpful that they have a (free) washer/dryer on site. Would have liked a fridge in the room. Could have...
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Thank you for your review. We are so pleased that you enjoyed your comfortable room and bed. We get many guest compliments on our breakfast--I'm so glad you also found it tasty too. Thank you for your endorsement of our pool and exercise room. And we are glad you enjoyed our courtesy washer/dryer room--that does come in handy.
We apologize...
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Stayed 3 nights but wanted to stay more! Located on a busy road but no traffic noise. Big car park. Easy to get to different places. Pick-up the street map of Tucson from the leaflet rack in the reception area. Quite a few eating places nearby and a very large shopping mall up the road.
Nice big and comfy room....
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Thank you for your review. And thank you for noticing our great location surrounded by restaurants and shops. Broadway is one of Tucson's main Boulevards so it is easy to get from the hotel to malls, movies, eateries, attractions and more.
We're so pleased you enjoyed your steak in the restaurant. And that you found your room large and comfortable....
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A very nice hotel with all the amenities for business or family travel. Up to date decor.
Thank you for your review. We are so glad you had a happy stay. And thank you for noticing our up to date decor--our recent renovation enhanced and modernized our lobby, atrium, restaurant, lounge, pool area and guest rooms. Looking forward to welcoming you back to the hotel for your next Tucson trip.
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I've been staying at the Hilton Tucson East for a decade on my shopping and dining excursions from the small town I live in about three hours away. I really enjoy this hotel because of its location, which is proximal to all kinds of shopping and eating and I like the architecture and lay of the place. The pool area...
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Thank you for your review. We are sorry that your stay did not meet expectations. We value all our guests, but return guests like you are a real treasure. I invite you to call the hotel for personal attention the next time your travels take you to Tucson. We want to do something special for you and make things right....
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We had another great stay at the Hilton Tucson East. We stay here when we visit family that live nearby. Hotel is always clean and the staff is always friendly. It has a very nice bar that has a nice patio over-looking the pool. The large pour that they have for the wine is much appreciated after a family visit!
Thank you for your review. We value all of our guests and we really appreciate the large percentage of guests who stay with us trip after trip. Our goal is for each stay to be so pleasant that guests want to come back--it sounds like we hit the mark with you.
As you said so well in your review, hospitality...
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