I attended a conference in April 2012 and this was the first time staying at the Gunter. I have stayed at others near and right on the river walk. At first your thinking on the river is where you always wanted to stay, but even though the Gunter is not on the riverwalk the staff is top notch. I felt...
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Dear Guest,
I was very pleased to learn how much you enjoyed your stay at the Sheraton Gunter and would like to thank you for letting me know how impressed you were with the service you received. Remember us the next time you return to San Antonio.
Sincerely,
Hotel Management
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When checking for Sheraton properties in San Antonio, we opted for the Gunther because it appeared to have character and charm. We were not disappointed.
The staff were helpful from the get go and made sure our stay would be comfortable.
The club lounge hostesses were only too happy to make breakfast or evening happy hour delightful.
Less than a...
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Dear Guest,
Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned.
Sincerely,
Hotel Management
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I was visiting San Antonio for a conference and luckily the Sheraton Gunter was one of the hotels participating in the event. I loved it the moment I walked in. It has a beautiful historic feel the minute you enter the lobby. It was elegant but warm and inviting. I was warmly welcomed by the staff. Check-in was prompt and...
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Dear Guest,
We are delighted to hear that you had a wonderful stay and it was nice to hear that our associates were able to make that stay a special one. Thank you so much for staying with us and we look forward to your return.
Sincerely,
Hotel Management
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Excellent visit. Really loved the hotel lobby and historic pieces too. Room was very good, bed very comfortable, leather chairs in the room very good! Tea and coffee making facilities in the room too which always a good option to have. Bathroom big and very adequate. Staff very friendly and accommodating and made sure we had rooms on the same...
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Dear Guest,
We have read your review and are pleased that you enjoyed your stay at the Sheraton Gunter and hope to see you again very soon.
Sincerely,
Hotel Management
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Loved the lobby, so elegant and pretty. Everyone was friendly, polite and helpful especially Ethan, manager of the club. He made special trips to ask how I was and offer diet cokes to me while I kept updated on facebook. This was a first time Party weekend for me.I am in a wheelchair and it takes extra effort to travel....
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Dear Guest,
I was pleased to learn how much you enjoyed your stay at the Sheraton Gunter and would like to thank you for letting me know how impressed you were with the service you received. Our associates enjoy helping to make guest's stay a memorable experience.
Sincerely,
Hotel Management
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We spent three nights last weekend and we rally enjoyed the hotel. We were upgraded and we able to get free breakfast in the morning and drinks and food from 5 to 7. During the day, they have free sodas and water which everybody can use in San Antonio. The hotel is a block and half from the river walk...
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Dear Guest,
I have reviewed your comments regarding your stay with us at the Sheraton Gunter. We do take all comments seriously and appreciate our guest's feedback. We are resurfacing the pool and decking in June. Thank you for your comments as we are always looking for ways to improve our service.
Sincerely,
Hotel Management
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Just stayed here for two nights on a business trip. Upgraded to club floor (12th floor). Club lounge offered free beer and wine at night. Concierge helped me map out a 6 mile run along the river walk and thru town. Rented a car for the day from the Marriott river center just a few blocks away (hertz). $20 cab...
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Dear Guest,
Your kind comments are greatly appreciated. Customer care is one of our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thank you and we look forward to your return.
Sincerely,
Hotel Management
More
This is our second stay in the past 6 months or so at the Sheraton Gunter hotel and it has become our favorite in San Antonio. It is right across the street from the Majestic Theater which makes it perfect for a weekend trip to catch a play. It is close to the Riverwalk, but not overlooking it, which translates...
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Dear Guest,
I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Customer care is always one of our priorities and it is always gratifying to receive such praise. I have brought your comments to the...
More
I regularly stay at the beautiful Gunter Hotel with my teenage daughter to have easy access to the Majestic Theater and everything else fun about San Antonio. I planned two trips back to back in May and apparently gave both hotels the same weekend for my stay. I arrive at the Gunter to realize my reservation was for the weekend...
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Dear Guest,
We were delighted to know that you had a wonderful stay with us at the Sheraton Gunter. It was nice to hear the front desk was able to help make your stay a special occasion.. Thank you again for staying with us and we hope to see you in the near future.
Sincerely,
Hotel Management
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Four night stay at $199 per night. Situated on 11th floor and given access to club lounge. I am ( was) a gold level member. Ate at the tavern on arrival and the club sandwich was average. I ate at Barron's late at night but only had soup and salad . It was average to above average. The hotel is...
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Dear Guest,
I appreciate your honest feedback and wish to thank you for taking the time to post your comments. Our guest's feedback is important to us as often times it may pinpoint an area of needed focus and attention. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are...
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