We stayed at this Holiday Inn Express as we had family at University Hospital not to far away, the accommodations were fine, but every time we entered the hotel and walked to the elevator the smell of chlorine just about knocked us out, I have stayed at several hotels with indoor pools and this is not something I normally encounter....
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Dear Luling_Buzzard,
Thank you for your review of our hotel. I certainly apologize for the inconveniences you experienced with the chlorine smell.
We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments.
We thank...
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I took my kids there for their spring break only to get our room broken into. The night manager lied and said "this has never happened here before." Lies, lies, all lies!!! They stole my baby IPAD 2 and several items I had bought on my shopping trip in San Marcos the day before. Now the hotel is saying they...
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Kiia M,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J...
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We stayed here Wednesday, March 14th - Friday, March 16th. This was during Texas Spring Break. We booked our room on Hotwire.
For whatever reason, via Hotwire I could not select room type. There were 2 adults & (1) 5 year old in our party. We were booked in a king size room. Since they were sold out, we had...
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This trip was for my sons Air Force graduation. The location to Lackland Air Force base is about 10 min. Plenty of fast food and sit down restaurants. It's in a good location and not in a sketchy area. The gentlemen that works in the afternoon (Robert) is awesome, great guy and will do anything he can to help you,...
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Our whole family stayed here for our son's Air Force basic training graduation. From the instant we arrived the manager greeted us and was extremely accommodating. The girls at the desks were very helpful as well. At breakfast, the manager was out talking to everyone and asking if we needed anything. I would definitely stay here again!
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right.
If there is anything we can do for you, please let us know. We would also like to know where we can find more great...
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My children and I stayed here one night prior to visiting Sea World the next day. We were welcomed by a very informed front deck clerk who was extremely helpful in finding a place close to eat. (Didn't want to face 410 again after a long drive.) The beds were comfortable and the internet was faster than the pricier resort...
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We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right.
If there is anything we can do for you, please let us know. We would also like to know where we can find more great...
More
Stayed at this hotel one night over my recent trip to Texas to visit friends for Christmas. The stay started off bad, I tried checking in at about 10pm after a long drive and flight. Could not locate any staff. No one manning the front desk, tried calling the phone number but would just ring and ring. Finally a young...
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Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this...
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This hotel is close to seaworld and that's the only reason to give it any stars at all. The rooms smelled bad, appeared to have questionable cleanliness and were simply run down. Easily the worst holidayinn express I have ever stayed at. We will stay somewhere else on our next seaworld trip. This place is a dump.
Great hotel, location and friendly staff. The breakfast was very good, love the cinnamon rolls! We only stayed one night to go shopping in the area, but we would stay again in the future.
Was in town for a competition which we paid a considerable sum of money for, as such a good night's sleep was important. We went 3 days without hot water for showers, the toliet backed up ne day & when taking a shower, the water backed up in the bath tub to a few inches by the time I was...
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Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The company aims to consistently deliver a professional service to our customers and I would like to state that on...
More
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46 Reviews
68 Reviews
