I stayed here on my visit to the Alamo with my two kids. I think for the price is good. The first room they gave us smelled like cigarrettes, but they quickly changed us to a neat one. The service was fine and it seem a lot safer than other places around. I would definatelly stay here again.

We've stayed in a lot of hotels over the years. This Best Western was very nice. We had a great time. It was quiet, clean and the room was nicely appointed. The microwave, refrigerator, iron, ironing board, tv, coffee pot, hair dryer, air conditioning, etc. all worked perfectly and were nice and clean. Bathroom was clean. The staff was accommodating... More

Clean, large rooms. Superior customer service! Will stay again. The most friendly and accommodating staff!

I stayed here for four days last month...maybe five. The price was great off of Hotwire and still decent off of their site directly. I don't know what the bad reviews are all about....maybe it was owned by someone else when they stayed there? Maybe the hotel wasn't renovated?? Never the less, I was there in September of 2011. The... More

Room was good size, clean, and had all the basics you would expect. The person at the front desk, Paige, was very friendly and accomidating as I needed a had originally booked a single bed and I needed an extra bed. Pool and spa was fine as you would expect.

This place is horrible. Very rude check-in and would not accommodate a family of 4 with double beds with 3 cars in the parking lot. I have been to hundreds of hotels and this is the first that would not change. Stay somewhere else!!

If you want to stay at a smelly, dirty pseudo-hotel with the worst customer service...then this is your ideal place. They did not honor my request for no smoking room, and it smelled sooooobad. they did not change the room and told me to accept it because there were no more rooms and no refunds. The room was dirty, we... More

Hotel looks nice, rooms look like they have been newly renovated. Initially had a problem with customer service regarded a disputed charge, but customer service resolved the issue. Satisfied with stay at hotel, and with the resolution of the problem.

The room was fairly clean. It looked newly painted, and the bathroom was spotless, but the carpet had ground-in dirt, and the upholstery of the furniture was in very bad shape. We were willing to overlook that since we figured they were in the process of process of remodeling. The room was hot when we checked in, but we did... More