Just came back today from a great stay at this hotel(Sat, May 26-Mon, May 28). We vallet parked @ $33 per night(which was a bit steep but comparable to the other Riverwalk hotels). Check in was a breeze and EVERYONE we came in contact with was super pleasant & acccomodating! We were greeted upon arrival, then sent over to the...
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What a Hotel , when they say Grand they mean it..The check in is simple ,web, bar code or lots of people and counter space .Fifteen Porters and at least 15 men to pick up your car .Fastest elevators I have ever been in ..Very spacious work out room , nice pool area out side couches on the fifth floor...
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We stayed on the 16th floor during the final week-end of Fiesta (not the reason for our trip). Hotel was clean, staff was friendly for such a large place. Even though the hotel was filled to capacity, we never really had to wait for an elevator, although we did have to wait a bit for our car on the day...
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This hotel has alot of potential but the overriding issue was poor or uninterested service. From check in to check out we were underwhelmed.
I won a two night stay last year and we used it in March. (Sorry for the late review)
The hotel is quite beautiful inside with a very artsy modern feeling. Check in was quite easy.
We had a room at end of hall facing the Tower of Americas and downtown which was wonderful.
The bed was the best thing...
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We appreciate your feedback and are happy to hear you enjoyed your stay with us this past March. We hope to see you again.
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Grand Hyatt, not to be confused by the Hyatt in which the river flows through, was nice. upon arriving i was greeted by a pleasant doorman, the front desk was very helpful and considerate of my needs. I asked for a high floor w/ a great view. The bar downstairs is "chic". It had tv but the sound wasn't on...
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Thank you for providing us with feedback on your recent stay. We are happy to hear you enjoyed your time at the hotel and we hope to see you again soon.
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Had a room on the 20th floor very comfortable clean, spacious, luxurious. Also, had a breakfast buffet that was very good and great variety of choices. Well worth the stay.
Thank you Tony! We appreciate your review and hope to see you again soon.
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Booked through Priceline and was completely satisfied! Nice clean rooms and located in the heart of the riverwalk. Will stay here again!
Thank you Ronnie. We enjoyed reading your review and hope to see you again soon.
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Do not get me wrong, I am a Hyatt fan! But this hotel lacks what many Hyatt's have, a sense of caring. If you are handicapped or in need of assistance , this is not the hotel for you unless you spend the money for their "grand rooms". I asked for a room closer to the convention center, it is...
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Please accept a sincere apology from our staff. We apologize we were not able to accommodate your guestroom requests. We hope that you will give us another opportunity to provide you with the exceptional service we are known for and prove why we are a preferred Riverwalk hotel.
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Just stayed at the Grand Hyatt one night but I would recommend it. The location is great - on the river but at the quiet end so you are not bothered by party noise all night. The hotel's restaurant on the river "Achiote" is good. At first we were not thrilled with the limited menu but then our waitress mentioned...
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Thank you for taking the time to review your Mother's Day stay with us. We are happy to hear you enjoyed your time at the hotel and hope to see you again soon.
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