I purchased a special package for my family & I. The check in process was good and friendly however she did not have all the vouchers and items i needed but instructed me to come back in the morning for them, which i did and i received them. The hotel is in a great location close to many things so... More

This hotel has excellent customer service. Everyone is friendly and always smiling. Breakfast was wonderful. Pancakes were delicious and the service in restaurant was quick and efficient. The cookies are great and my kids loved them. Hot tub wasn't functioning but everything else was good. Will be staying there again!!

Excellent location in the heart of San Antonio with quick access to downtown activities. The price and accommodations were which made it a great value. The staff was great making everyone's stay an enjoyable training and visit. The meeting room and food was also great.

Overall the hotel is quiet and accommodating for nearby attractions in the downtown area. The front office staff are warm and friendly individuals who appear to take great pride in their jobs as well as their guest.

I checked in on a Tuesday night. I waa not greeted, the young lady did not offer me the famous cooie. The young lady did not give me any info about the hotel.i did not feel we,come at all. The first room the door was locked from inside and could not get in. They gave me another room. This room... More

I greatly enjoyed staying at this hotel. The hotel's staff was excellent and did a wonderful job of accommodating me and the conference I was attending. I will stay here again for business or pleasure. It is close enough to the Riverwalk to enjoy, yet far enough away to be secluded from the downtown "hustle and bustle". Thank you!

We stayed at this hotel for two nights. We later found out we had been charged twice and are awaiting a resolution. The rooms walls had many scuff marks and needed repainting. The sink stopper didn't work and the sink leaked all over our personal toiletries kits. No artial refunds were offered at checkout and we don't feel the staff... More

Wow, what a nice hotel. Let me say it is off the beaten path (i.e. about 10 blocks from River Walk, Alamo, Convention Center, and big downtown hotels. But they have a van that will take you there at will and pick you up when you're ready to return. I didn't discover the van till my last day which turned... More

When we checked in the staff person was rude. I asked a couple of questions (eg. do I need a parking pass? what time does the shuttle run? etc.) and she made me feel like I was bothering her. I was not offered a cookie as advertised but I saw other people who checked in being given cookies. It appears... More