This hotel is nice. Although it appears to be slight older in the age of the building with the seperate terrace entrances to some of the rooms, the overall hotel was pleasant. I would stay again. Being a reward member our treatment was superb, as I notice the same for the other guest. The best quality of the hotel was...
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The hotel is in a good location and at one time it was a nice hotel but time and changing owners have not been kind. I don't think I would stay here again because. Our first room was at the back of the hotel with a view of the service entrance. We asked to be moved after we were woken...
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I apologize for the problems you experienced during your recent stay with us. I am very disppointed that the issues in your guest room were not resolved and that no one called you back. While I can't do anything about a 4:00am trash pick-up, I can do something about our follow-up. What a shame that we couldn't speak with you...
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Great price, great hotel and great stay! Got the hotel on-line and saved. Arrived to super friendly front staff and a really warm and fresh cookie! My room was perfect! It was clean, smelled fresh, and had sleep number beds. (Sweet!) The a/c worked well. The Wolfgang Puck coffee was a great and unexpected treat! I stayed at the hotel...
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Got this hotel through priceline bidding, so thank god I did not actually pay full price. The front desk staff was very nice and friendly, but when I got up to my room it smelled of smoke even though it was non-smoking. Room seemed very dirty and when I pulled the sheets down on the bed there was hair all...
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I apologize for the bad impression you had of the hotel. Although we do not allow smoking in the rooms, sometimes when guests' smoke on the courtyard you can still smell smoke in the rooms.
The had our Hilton Quality Assurance Inspection, yesterday, April 24, 2012. These are unannounced visits and they inspected 12 random guest rooms that are chosen...
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It was pretty old. AC wasn't working fine. The bed was making cranky sounds all the time. Bad room service. Would defnly not choose this one anytime..
We appreciate you taking the time to let us know about your recent stay with us. We will follow up regarding tghe problems with your guest room. I agree, the hotel is a bit older which reqauires a little more TLC, especially in regards to our HVAC system. At times the valve the determines heat/cold sticks and has to be...
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Got the room thru Name your own Price, so can't gripe about the price. Had a handicapped room which was big, but no counter top space in the bathroom and the shower head did not stay up on the pole. Also, the floor is very slippery! WiFi is 5.35 in your room but free in the lobby! No continental breakfast...
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Thank you for your feedback about the hotel. I will definitely follow up with our maintanence staff about the shower head in the room. If you were a Hilton honors member and made your reservation through our .com site you would have been qualified for complimentary WiFi in your guest room and we do have rates that include breakfast. Unfortunately,...
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The check in process was horrible. The person that checked me in was the "front desk supervisor." If she is the top of the front desk food chain there's a problem. The check in took forever, the two ladies were disorganized, and unprofessional. They could not log on to the computer, then both of them had to help someone who...
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Reviewed 22 July 2011
Please accept my apologies for the problems you experienced recently at the hotel. By your response it appears that we did do anything right. I am somewhat new to this property, but you can be guaranteed that we are working on improving our service and along with that increasing the professionism of the associates. Hopefully you will give us one...
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After a week visiting the San Antonio area for work, I spent my last night at the Doubletree Hotel near the Airport and slept like a baby. The rooms were clean, bed comfortable and there is nothing like a chocolate chip cookie before bed! This is not a luxury hotel but it is clean, comfortable, safe and offers a spot...
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the room was nice enough. It appeared to be clean and the bed was comfortable. I did not care for the door because it was the type that they could not leave my bill at so I had to waste a few minutes at the front desk checking out. The girl that checked me in could use a refresher in...
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Thank you for your review of your recent experience at DoubleTree by HiltonTM San Antonio Airport. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in San Antonio you’ll visit...
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Although I was slightly nervous approaching the property from outside, once I hit the doors, was immediately taken aback by the cuteness of the hotel from inside. Kind of reminds me of an old embassy suites, with the mexican tile and decor inside, and the big atrium in the center. Rooms were clean, updated, what more to ask for? Only...
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