One of the Loss Prevention Officers, Michael Patterson, was extremely helpful and went the extra mile to provide excellent customer service. We had left paperwork that did not appear important to anyone else, but was very important to us. Officer Patterson found the material in our room and took special care in sending it to our home. Thank you, once... More

Stayed at the Westin Riverwalk and as always the service was great. I asked for Eugene Schlaff since he was one of the employees that came out and made sure how we were doing. We had a good conversation about my stay. Thanks for having such a great employee.

We have stayed here many times and love the place. We take our grand kids with us so they can experience San Antonio. The owners of this property are attentive to great and personal service. Great place to kick back and relax. Try the Presidential Suite sometime.

This is absolutely one of the finest hotels we have ever stayed in! We are Starwood members, and upon early check in, were upgraded to the River Walk side and a premium room! The staff here is fantastic! Everything about this hotel is above board. The lobby is incredible. I was able to get a room without paying for the... More

I had a quick trip to San Antonio to attend a business function. From the moment I entered the hotel it was a positive experience. The valet was prompt and courteous in helping with my bag and handling my car. My encounter with Manager Thomas Blanchard was welcoming and made me feel special. Thomas ensured that everything with my reservation... More

The heavenly beds cover over a multitude sins, so I will always enjoy my stay at a Westin! This hotel, though, fell a bit short of awesome because of our experience at the spa and pool. If you don't care about either of those amenities, its all good! The pool is teeny tiny. We tried going down twice, and if... More

I worked with their Night Manager, Heidi Gross, in setting up my reservation. Going on 12 years I have been a Preferred Planner/Platinum member for Starwood. I have worked with properties all over the world, from as faraway as Bali, Portugal, Vietnam, Germany, New Zealand, Thailand, Australia, etc. Please take it to heart when I tell you, Heidi stand's out... More

Actually stayed in February, and just never got around to a review. Great location, beautiful hotel, wonderful room. We had a lovely balcony over-looking the river. Very convenient to everything. We stayed at 3 hotels in Texas, and this was by far our favorite.

There is absolutely nothing wrong with this hotel but I don't quite understand all the raves about service. Stayed here over Memorial Day Weekend. We had a good rate that included parking and internet. The staff were all fine but no more service oriented than at any other hotel chain in this category. It's a service business.The first night we... More