El Dorado was definitely an excellent location for exploring historic downtown. Our room # was 516, double bed with a balcony facing west [no mountain view but wonderful sunsets] and a fireplace. Towels and bedding were clean and soft. Unfortunately the mattresses were way to "marshmallow" like; I guess our backs like firmer beds. Coffee maker did not work. Room...
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Dear Maria-Tucson,
We appreciate you taking the time to review your expereince. Although we are glad to hear you enjoyed our plush towels and high thread-count bedding, I am disappointed that the mattress was not to your liking. Since mattress firmness is such a personal preference, please remember to ask for a bed board which will increase the firm feeling...
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My wife and me spent a week at El Dorado in May of 2012. For the price, this is an excellent pick.
The Good: Rooms are spacious and comfortable. Fantastic location, about a 5 minute walk from the plaza and the dozens of hotels/museums nearby. You could easily kill 5 days just seeing all the sights within walking distance. Happy...
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Dear MykeMan,
We are delighted that you enjoyed our rooms, pricing, local area, and most importantly fantastic service! I do apologize that the pool deck did not exceed your expectations. Although it is not the largest, we just put down a new deck and are going to add more lounges. I also hope you had a chance to enjoy the...
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Stayed at the Eldorado for St John's College graduation for 2 nights. Paid $425 for 2 nights.
Pros. Location is quite good, 2 minute walk to the "plaza" and all the happenings in the center of town. Recently renovated Agave Bar had a cool, hip vibe that included a separate area with fireplace and tables where light fare could be...
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Dear Baltotrav2,
Thank you for your candid feedback about your recent expereince. I am glad to hear that you enjoyed Santa Fe, the Old House Restaurant and Agave Lounge, and room amenities. I would like to quickly mention that our rooms are unique to each other, and many don't have that second window which you mentioned. I would also like...
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This is a beautiful hotel with updated rooms, amazing views from the balcony of the sunset and my favorite part was the lovely fire we had each night in our room. I appreciated the always fresh coffee each morning, the big bowl of apples and the fresh carafe of lemon ice water in the lobby each day also. The art...
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Dear Shiva58,
Wow, what a great review of Santa Fe! We are elated to hear that you had such a great time in town and experienced the, "Signature Eldorado Service". I hope you had a chance to try the Old House Restaurant food, it is the best in town! Although I regret that you did not try our Spa, I...
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This was a very pleasant surprise. I found the Eldorado on line, and it exceeded my every expectation. The restaurant was superb. We'll be back.
Dear John T,
Thank you for the, "short and sweet" review. We are delighted that you discovered us online and most importantly, that all of your expectations were not met but exceeded. Be on the look out for our brand new website soon, where we will offer an array of exciting packages and promotions. We look forward to repeating your...
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The location is great. The facility is reasonably up-to-date for a nearly 20 year old hotel. But the service was tepid. Turn down service required 3 calls. The valet parking was inadequately staffed. Lobby coffee was served in a small carafe 30 minutes late with cream only, no milk, no skim. On check-out the bill was incorrectly tabulated, in the...
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Dear Chacoan,
Thank you for your feedback, and I regret deeply that your experience was not perfect. I am noticing that you are affiliated with the previous reviewer who noted many of the same challenges experienced. I do assure you that we take your comments very seriously and are working to correct the inconsistencies you mentioned. Regardless of the Management...
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My husband and I have stayed at the Eldorado numerous times: it has a great location! I must say that one of the most irksome occurrences everywhere is a lack of sufficient electrical outlets. Our room at the Eldorado seemed to have solved this particular problem nicely. We actually had a surplus of outlets ... and that rarely happens to...
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Reviewed 13 November 2011
Dear NM-Foodie-57,
Thank you so much for your loyalty to our property. I remember reading a review you composed not long ago, and regret that this expereince was less consistent with the Eldorado quality service you experienced in the past. I apologize that your specific time request for turndown service was not met. We have made corrections so that this...
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We have been to Santa fe several times and have stayed in some really nice hotels. However, the Eldorado is by the far the best place we have stayed. We came to the Eldorado for our first anniversary. We checked in early and the gentleman at the front desk upgraded our room and gave us a free bottle of champagne...
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Dear Chaston T,
Our team was delighted to read that you had such a great time while our guest. We are very proud of our staff and their empowerment to recognize special occasions. Thank you for trying all of our amenities on property and for sharing your experience. It is our hope that your next special occasion is also celebrated...
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I made the reservation on-line for the week in Santa Fe. Typical of my experiences with hotels, I obtained the best deal by booking directly through the hotel website. When we checked in, we were graciously offered an upgrade because we were staying a week. Our room was huge and had a small balcony that was fun to enjoy over...
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Dear Pablo4444,
Thank you for your detailed feedback! I would like to apologize that the noise disrupted part of your stay, but am glad to say that repair work is complete. We are delighted that you enjoyed the comfort, value, cleanliness, and most importantly hospitable staff that the Eldorado offers. We will anxiously await your return. Please be sure to...
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Second stay at this property. We love Santa Fe, the relaxed lifestyle, etc. Unfortunately, the El Dorado was doing construction on the roof...beginning at 7:00 AM on a Saturday. We were on the top floor. I don't sleep late anyway, but the drilling/sawing was so loud in our room that the person at the front desk couldn't even hear me...
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Dear E L,
Thank you for your feedback, and most importantly your loyalty to our property. I would like to apologize about the noisy expereince; it is not an acceptable time to begin work, and this has been addressed and corrected. I am happy to share that our roof enhancement is complete as well, and the hotel has a brand...
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