Pros: Everything in the hotel has been renovated (except the swimming pool) to a beautiful modern style. When you arrive, you get a warm chocolate chip cookie and a view of the large lobby. The staff is nice & accommodating. I wish my bedroom was decorated like the hotel rooms. The desk chair is comfortable. There is a coffee maker,...
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My husband and I stayed here three nights over the long weekend. We had no issues with any renovations, the hotel was lovely, clean, helpful and was a great location. I would go back in a heartbeat ! The gal at the front desk in the evenings was helpful on recommendations on places to eat, the room was well taken...
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Avoid this place! The drawbacks far outnumber the benefits.
Here are the benefits:
1. The beds are fluffy.
2. They give you a cookie when you check in.
3. Free parking.
Now for the drawbacks, which are legion:
1. The hotel is under renovations. How do you like a lobby that reeks of turpentine? A pool that is closed? A...
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Dear LC1968:
I appreciate you taking the time to share your recent disappointment with our hotel renovation. I want to personally apologize again for the frustration that you experienced and for not meeting your expectations.
We want our guest to experience a superior product. I am sorry if this was not your experience. The comments that you presented were very...
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We were pleased with our accomodations and staff at the Santa Fe Doubletree Hotel. One half of the hotel has been fully renovated and the other half will be finished in the next few months. Our room (on the renovated half of the hotel) was very clean and had a comfy bed. The location is outside of the historic district,...
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After having a terrible experience at La Posada, a 4 star resort, my sisters and I who were visiting from Michigan, decided to stay another night in Santa Fe. We found Double Tree by Hilton. From the moment we arrived, the staff was friendly, helpful and the hotel was newly renovated! The front desk manager presented us with warm chocolate...
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Excellent location next to the mall, shoing centers, movie theater, running, biking trails and kiddy park. The hotel has been recently upgraded with new flat screen TV.s beds. The staff (Tami) is wonderful, and helpful.
F560 Houston Texas:
I just wanted to take the opportunity to "THANK YOU" for the OUTSTANDING comments about the DoubleTree by Hilton Santa Fe and for the compliment about my Front Desk agent, Tami.
I look forward to serving you again in the near future.
Sincerely,
Steve Caalim
General Manager
DoubleTree by Hilton Santa Fe
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Our family stayed here March 28, 2012. We were welcomed by the friendly, professional staff with the signature Doubletree warm cookies upon our arrival. The rooms were newly renovated. The carpets were spotless and the beds were exceptionally comfortable. The kids loved the combination indoor/outdoor pool. The location was great with a Starbucks, Baskin Robbins, Target and even a small...
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We stayed in the Doubletree by Hilton Hotel Santa Fe, Nm Sunday, Feb. 19th, 2012. The hotel is being rentivated during this time. It is in a great location with a movie theatre right across the street. There are also many shops and places to eat near by. It is located approx. 3 miles from I-25 freeway. We were tired...
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