Holiday Inn Express Saugus (Logan Airport) (MA): See 149 Hotel Reviews and 50 Photos

Jbut2

1 review

Reviewed 17 May 2012

This hotel is a slightly below average Holdliday Inn Express. Not very clean. Breakfast was good. Big issue is that it Bill's itself as an airport hotel. I spent an unplanned night here due to flight issue. Airport is 10 miles away on Route 1. Morning traffic is a nightmare and the shuttle schedule is a fantasy at best.

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kcrules

albany

Contributor

18 reviews

Reviews in 11 cities

7 helpful votes

“You Cannot go Wrong Here”

Reviewed 22 April 2012

The service was excellent, you can catch a shuttle to the airport or to a local restaurant for free,ok breakfast,great hotel for park n fly....The only issue is with the pillows..they need replacement...If you stay here take the shuttle to the Border Cafe...

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Thank you so much for your review kcrules for your review. Our park and fly option is the best and easiest way to get to the airport. Also, the Border Café is a great place to eat the food is very good there. We will also work on getting some new pillows as well. But Thank you so much for... More

rod002

London, United Kingdom

Senior Reviewer

10 reviews

Reviews in 10 cities

40 helpful votes

“Helpful staff”

Reviewed 21 April 2012

1

person found this review helpful

We thought this to be good value for the price we paid. We were upgraded to a larger room at no cost so we could be close to friends. The minibus took us to the airport for the short journey into town and picked us up 30 minutes after we phoned for return - no cost except a tip. Rooms... More

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Thank you Rod 002 for your review! It sounds like you had a great stay. We are very happy that you enjoyed the room especially the upgrade as well as our shuttle. It’s the best way to see Boston. Also, everything is in walking distance and it makes it very easy to get whatever you need. Thank you so much... More

Patty Q

Eleanor, WV

Contributor

11 reviews

Reviews in 6 cities

“Take the good with the bad”

Reviewed 18 April 2012

We always choose Holiday Inn. It is a family friendly chain that usually meets all our needs and allows us to stay within our budget. The Holiday Inn Express at Saugus has some really good points but also some not so good points. On the plus side, it is close to Boston and access is easy. The location is a... More

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Thank you so much for your review. We are glad that you found it very easy to get to Boston as well as the airport from our location. We are very sorry that you encountered problems with your stay. We are currently replacing our black out blinds and fixing them to make sure that the blinds block out the lights... More

bcrummy

Levittown, New York

Senior Contributor

21 reviews

Reviews in 14 cities

9 helpful votes

“Don't stay here”

Reviewed 11 April 2012

1

person found this review helpful

Reserved a king smoking room and it wasn't available when I got here. They put me in a king handicapped smoking room and the shower was broken and mold on the ceiling. This hotel is 12 miles from the airport and with traffic that's about a half hour. There is only one place to eat within walking distance. No bar... More

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We are very sorry that you encountered some problems with your room. These problems have been brought to the attention of housekeeping as well as management. The airport is only 8 miles from the hotel but I understand the frustration of getting stuck in traffic on the way there. Our location is a little but tricky because we are located... More

Rebecca R

Maine, United States

2 reviews

Reviews in 2 cities

“Above & Beyond!”

Reviewed 10 April 2012

We stayed here before & after our trip to New Orleans. The shuttle to and from the airport is a blessing--love the park & fly! But I have to mention the incredible treatment we got from the staff. Our second--and last--night there we wanted to try something new for dinner (after doing the obligatory Hilltop Steak House visit--I'd never been).... More

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Thank you so much for your review! We are very glad that you enjoyed our popular park & fly option. Also, that our staff was very helpful in assisting you with your stay especially since you didn’t have to pay for a cab to the restaurant. I will also let our staff know how helpful they were to you as... More

Livie2009

Central Vermont

Senior Reviewer

7 reviews

Reviews in 7 cities

9 helpful votes

“Lives up to fine reputation of this chain”

Reviewed 10 April 2012

I have stayed at this hotel twice, both times on the way to the airport. The most recent time was in December 2011. I parked my car here for a week, and took the free shuttle to catch a very early flight. Parking is reasonably priced when you stay at the hotel, and I felt safe leaving my car in... More

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Thank you so much for your review! The park and fly package is one of our great features especially since it is so much cheaper than parking the car at the airport. Our garage also is great as well and we are very happy that you felt safe leaving your car here for a week. Our staff works really hard... More

colinottawa

ottawa

Contributor

16 reviews

Reviews in 11 cities

9 helpful votes

“Delivered as promised”

Reviewed 8 April 2012

I spent this Easter Weekend with my wife and 2 teenage kids. I was attending the an event at the TD Garden and they came along to shop and visit some tourist attractions. I have been to Boston 3 times previously and stayed downtown but this time because of budgetary considerations I decided to try Saugus. (over 100.00 per night... More

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Thank you so much for your review. We are very glad that you saved money by staying with us, it so much easier than staying in town especially since we have the shuttle that takes guest to the airport and the train station by the airport. Our staff especially our shuttle driver are very helpful taking our guest to the... More

fromYakima

Yakima, WA

Senior Reviewer

7 reviews

Reviews in 5 cities

3 helpful votes

“Very good value”

Reviewed 8 April 2012

Checked into this hotel on April 1st and stayed two nights. The room was clean and comfortable. The parking lot was always full but we always found parking at the back of the hotel. The free breakfast was delicious and had a good variety.

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We are very glad you enjoyed your stay especially our free breakfast in the mornings. The parking lot does sometimes get full but we always have extra parking in the garage next door. Hopefully you will be back to stay again! More

JA M

Cape Cod

Contributor

14 reviews

Reviews in 12 cities

4 helpful votes

“Bad luck again?”

Reviewed 5 April 2012

1

person found this review helpful

I work in Boston and sometimes need to stay overnight, so I need a hotel that is inexpensive, clean and quiet. I had had a horrible experience at the other Holiday Inn up the highway so decided to try here. The price was right, but when I went to check in there was a line a mile long from a... More

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Dear JA M, Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve. Katie J IHGCare More