My daughter and I stayed here while celebrating her college graduation. I booked the hotel on Hotels.com - being mislead with the price and location of the hotel. Anyway, I was in a MUCH better mood when I checked in - Jennifer greeted me, seeing my frustration and couldn't have been more accommodating. She went above and way beyond to...
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Dear mainedowneastah,
Thank you for staying with us and for taking the time to write a review. I am glad to hear that upon check in Jennifer was able to cure your frustrations and guide you during your visit with us. I will be sure to share these kind comments with her. I am so happy to hear that you...
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I stayed at the Red Roof Inn in Saugus Ma, and I have to say that my 4 day stay was absolutely perfect. The rooms were stunning. The front desk, Jennifer and Tabitha, were wonderful, nice, so very helpful, and just plain perfect. I promise that if I come back to the area, I will make very sure that I...
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Dear Robin K,
Thank you for staying with us and for taking the time to share your experience with others. It is always a pleasure to hear the positive feedback and I will be sure to share your comments with the entire team, specifically; Jennifer & Tabitha. I am glad you enjoyed the recently remodeled rooms and am pleased to...
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I just started staying at this hotel do to the fact that my sister is hospitalized at MGH. I have stayed three times and Jennifer has been a great help to me everytime and this is the hotel i will stay at everytime i have to go to Boston. The rooms are beautiful newly remodeled and very clean which I...
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Dear FrankyB1210,
Thanks for staying with us and for sharing your experience. I am glad you enjoyed the recently renovated rooms! We just added large flat screen TVs, Serta Rest Suite beds, wood flooring, vessel sink, all new furniture and more! Thanks for the kind words in regards to Jennifer, I will be sure to share this with her and...
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My Grandmother and I were up visiting my aunt for a week in Boston had a wonderful stay at the Red Roof Inn Hotel. Jennifer and the rest of the staff were very accommodating to the special needs of my grandmother and helped us with everything. My grandmother commented on how nice it was that everyone had a smile on...
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Dear Farran O,
Thanks for staying with us and for taking the time to share your experience with others. I am glad Jennifer and the rest of the staff offered good customer service, I appreciate those comments and will be sure to share the comments with everyone. I am glad to hear you thought the rooms were larger and cleaner...
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I have been at this hotel for so long.. I consider them family.. Specially Jennifer (or Jen as we call her).. She is great with our animals and they love her too.. I have nothing bad to say about the hotel or staff.. Even the manager is always nice and pleasant.. And all the renovation came out great.. Keep up...
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Reviewed 27 November 2011
Dear Shellyd22,
Thanks for staying with us and for taking the time to write this review. I am glad to hear that during the long period of time you've been with us, you were able to grow so close to everyone; and we all feel the same way too! I am very happy to hear you are pleased with the...
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i frequently stay at red roof inn saugus and i love the fact jennifer remembers me everytime has my room that i want ready and makes me feel like ive been friends with her forever.
the rooms are beautiful good job on the renovations dont ever lose jenn she's a value to your company i noticed the 2n star review...
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Dear kevin w,
Thanks for staying with us and for taking the time to write this review. I am glad to hear you think the rooms are beautiful and are pleased with our renovations. Most guests have left us positive feedback and appreciate that all rooms now have Serta Rest Suite Beds, large flat screen TVs, fridge/microwave, coffee makers, hard...
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The staff are really rude and they are especially terrible at customer service. I've stayed here many times and when the lady at the desk (jennifer) told me I could be out by 1pm then threatened to call the police on me at noon I was very unhappy. I calmly left but sat in my car writing this review.
Dear Eduard DiGi K,
Thank you for taking the time to share your experience with others. I am sorry you were not able to stay with us and sincerely apologize for any confusion you encountered with our Front Desk team. We do offer a late check out based on availability when we are able to. Check out time is 12...
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Jennifer was very pleasant and professional at check-in. Very impressed with the renovations both in the lobby and the room. I have been coming to this Inn for a long time and always enjoy my experience both with the staff and accomodations. Exceptionally clean lobby, room and bathroom. Five star all the way for an affordable price. Accessible to many...
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Dear Kathy C,
Thanks for staying with us and for taking the time to share your experience with others. I am glad to hear you were impressed and enjoyed the new renovations and the cleanliness met your expectations. I am thrilled to hear Jennifer offered you great customer service and I will be sharing this review with her right away!...
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We would stay here again, if only for the privilege of seeing Jennifeer, the receptionist. Red Roof could not have a better representative. No stilted, prepared welcome speech, but a truly warm, sincere wish to make us comfortable. The room was clean and comfortable, no frills, but we had everything we needed. Our only wish would be that it were...
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Dear bnmdicecco,
Thanks for staying with us and for taking the time to write this review. I am so happy to hear Jennifer offered you memorable service, and I will be sure to share this review with her. As you mentioned, she genuinely cares about each guests stay and I am thrilled that it was recognized. I am glad we...
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I stayed at this hotel with my husband and my 16-year-old son. It is a very comfortable, clean, recently renovated, non-smoking hotel. You can walk to some restaurants, or drive to a mall or cinemas nearby. Boston is just 10 or 15 minutes away. The staff was helpful and recommended us a very good parking area near downtown Boston: the...
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Dear Rosy1970,
Thank you for staying with us and for taking the time to write this review. I am so happy to hear you found us to be clean, comfortable, convenient and liked the newly renovated rooms. As you mentioned, we are just a short trip to Boston but can save you a great deal as opposed to staying downtown...
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149 Reviews
112 Reviews
