Rooms were clean and comfortable. Staff very helpful and friendly. We were very tired when we came back @ night so we didn't take full advantage of the pool. The fitness room had nothing available to wipe down equipment before or after use. The hotel sits in the Basketball Hall of Fame Complex along with a Pizza Uno and they... More

I was pleasantly surprised by the room cleanliness and the hotel amenities. The staff was very polite, friendly and helpful. The amenities nearby were great. I would definitely stay here again.

Stayed here a couple of times on business trips to our office in nearby Ludlow. A nice enough hotel, general facilities very okay. Only downside in my opinion is the rather old-fashioned room decoration. Feels like you're back in the eighties...

My family just got back from this hotel and weekend away in Springfield Ma. We went there for the Basketball Hall of Fame and to visit the area on school vacation week. This hotel is located pretty much on the HOF property and you can literally walk to the HOF as it is right on the other side of the... More

My family stayed here one night, before going to the Basketball Hall of Fame. We were totally surprised to see the entire hotel under renovation when we got there. The room was okay, little outdated, but large. Were also surprised for the price, that breakfast was not included. The staff was friendly and helpful, but couldn't make up for what... More

I read the reviews before I decided to stay here. I was concerned about some of the bad reviews, but decided to give them a chance seeing how close they are to the Basketball Hall of Fame (right across the parking lot). First the were able to give me an early check in which was great seeing I just took... More

Trying to compete in the budget world is tough in this economy but this one can't seem to make up it's mind. When you stay at a Hilton property, you should feel welcomed not rushed. You should feel comfortable. It felt like staying at an old Howard Johnson. No Parking within a reasonable distance. Downtown Springfeild is sketchy so thumbs... More

I have stayed here annually for several years, always on a weekend in January. We consistently have a good experience at the HGI Springfield. The carpet and wallpaper haven't been updated in several years, but the bedding is updated with duvets and comfortable pillows. I understand that the king beds have a new "Garden Sleep System" but be aware that... More

I will admit to being loyal to hilton and usually not being disappointed. This was the exception, which is why I was surprised to turn here and see some fairly positive reviews. I think the other negative reviews are more consistent with my experience. To start, let's note staff that tend to have visitors hanging around the lobby at all... More