I have to say after reading some reviews I was nerves about checking in. The hotel was packed with people as most of Springfield, MA had no power. The staff there was very nice. Having a free breakfast on the 12th floor was nice. My parents and my husband and I was very pleased with this place.

We honestly had no complaints about our stay here. The planned refurbishments will certainly help the look of it, but as it is at the moment the worst you could say is it's a bit dated. The room we had was huge - biggest bed I've ever slept in! The breakfast selection was more than adequate and went on until... More

I stayed here for a Saterday night for a cheerleading competion.I stayed with my mom,one of the girls and her mom.It was nice and clean and had an awesome bathroom.We had a view of the parking lot however.If you were on a higher floor than 4 you could see greenary and another hotel.It had nice sevrice but the wake up... More

Our group just stayed there for 3 weeks during the Big-E requiring many rooms to accommodate us, the staff was more then pleasant and good to work with. We were concerned before we came there, but found many of the issues we had heard about were unfounded. We have stayed in the area for nearly 50 years during the fair... More

I stayed here for one night. It was a Friday night during the Big E, so most hotels were booked. It was not a pleasant experience. There was nothing specifically terrible about it, but will never stay there again. It had that odd smell that cheap hotels have. The beds were not comfortable and the hotel was dated. If it... More

Had 3 connecting rooms as there was a big group of us. Treated well by the hotel staff, as we had a lot of equipment to take up in the lift. Experienced fire alarms during the late hours of the evening, to the extent the Fire Trucks are Firemen came and we had to exit the building. The hotel is... More

I had the pleasure of an overnight stay at the City Place Inn on Saturday 9-17-11. The young woman at the front desk was charming and most helpful when I needed to locate a church for evening services and later welcomed the information of a time change in the services which had not been supplied to the hotel. I had... More

The 1st time I stayed here was over 10 years ago It was a Holiday Inn back then Since then this place has had more owners that a 30 year old used car. It is my understanding that soon La Quinta will be taking over That is good news at at least La Quinta will have the money to get... More

Room was clean the only complaint I have is the front desk. They were very very rude. When leaving the lady at the front desk said great sunburn to me..... not sure why she would say that I'm not sunburned.... weird