We saw a last minute deal to Hawaii (from Sydney) for $1200 return for two adults. Even though we were not planning a trip at this time having just been to the mainland US 6 weeks earlier this prices was just too damn good to pass up. With this in mind and depleted funds from our earlier trip were were...
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We recently booked 20 rooms at the Aqua Waikiki Wave hotel for my sons wedding. Kathy the hotel manager helped us. Through many different emails and request she was able to make sure all of my request and accommodation were met for each room. We wanted to thank Kathy for great service and nice hotel rooms. You made my sons...
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I stayed with friends recently at this hotel. After a long flight and being solo at that point, I struggled with bags up stairs at the entrance to hotel. After being greeted by someone at reception I was promptly told to read the sign behind him which said check in 3pm , he even pointed to it. To which I...
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Aloha,
I agree with you, GREAT LOCATION. Your arrival experience did not meet my standard for our team and I apologize for that. I am glad you enjoyed the spaciousness of the room that you were in. The pool is under renovation due to the ongoing plans of the lease holder of all the properties around us. With our location...
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This was our second stay at the Wave. We hit the summer rush and got a good deal for a partial ocean view room on an upper floor with a king bed (special $5 upgrade at the time). Very comfortable bed, nice furnishings, clean. Every person on the staff was very friendly and helpful. I would definitely recommend this hotel...
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Aloha and thank you for your review,
I am happy that you got a good deal; we offer a lot of value at the Aqua Waikiki Wave. Our beds are very comfy and many of our guests truly appreciate them. Each team member tries their best to make our guests’ stay a pleasureable and memorable one.
Thank you for referring...
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We recently spent a whole week at the wave and I must say, I went into it really nervous about the noise according to other reviews. Yes it was noisy, even at night. However it wasnt so noisy that it disturbed our sleep.
The waves location is amazing. Right next to International marketplace. Close to the canal and other shopping....
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Aloha and thank you for your review,
Our location is simply put…..awesome. Parking in Waikiki is expensive but I am happy you were able to park on the Ala Wai Blvd. along the canal for free. It is only one block from the hotel and many of our guests choose to do that also if they can find a spot...
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I don't usually write a review after staying in hotels but I was definitely impressed with the way Aqua Waikiki Wave treated us. After a long flight, getting dropped off at the wrong hotel, and finally arriving at the correct hotel, all we wanted to do was to check in to our room and start our vacation. Imagine our disappointment...
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Aloha and mahalo for your review,
Greg is a great example of our team’s commitment to customer service. He really makes a conscious effort to help all the guests the interacts with and his name continues to come up on these reviews. I am very happy to see that you had an enjoyable stay with us at the Aqua Waikiki...
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Waikiki Wave was very clean, the top floor room (as requested) was quiet and our housekeeper, Linda, kept our room in perfect order and helped us with some small requests. The day manager, Flora, was especially helpful and friendly, we met her at the Wednesday afternoon "Welcoming Party" where there was free entertainment, beverages, snacks, and a masseuse!
The staff...
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Mahalo for submitting your comments,
Our Housekeeping Team works so hard at keeping our property and our rooms as clean as possible. They do a wonderful job in keeping our guests happy and fully stocked with what they need. Our Wednesday afternoon Manager’s Reception allows our Managers to interact with the guests who attend. Many of our guests enjoyed the...
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The moment we walked in and checked into our room, Greg one of the employees made us feel at home. He made sure we felt like valuable guests and was very helpful. I will recommend this hotel to anyone!!
Aloha and mahalo for your review,
Greg is one of our up and coming young stars at The Waikiki Wave Hotel. We try and treat the hotel as our home, and all of our guests as extended family or ohana. I am glad that you felt like valuable guests, because YOU ARE!!!
Thank you for referring us to your friends...
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I thought the hotel is a good place. The front person named Greg was very helpful with giving us locations on where to go and where to eat. It really helped us out a lot. Made the time cut short for us rather than searching thought the brochure and flyers... And the hotel over all was great except for the...
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Aloha and mahalo for your review,
Thank you for your comments about Greg at the Front Desk. He is such a wealth of information for our guests. You will be happy to know that our ‘modernization’ project for our elevators have been approved and is being placed on our schedule. Our location continues to be very popular with our guests,...
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We're visiting family in the island, and I got this hotel for two nights for Mother's day weekend by using my Amex points, so I know we will get a basic room. We were put in the 3rd floor, facing Kuhio Avenue. I asked the guy in front to see if we can get a higher floor, and he said...
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Aloha,
Parking at the Waikiki Banyan is a good choice if you are able to walk the four blocks. I apologize about the demeanor of the front desk and will bring that up with their Supervisor this morning. We stand on the excellent level of customer service, and what you observed is not the norm for our operations.
Our hotel...
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985 Reviews
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