This is the first time I have ever written a review of a hotel.
This hotel is truly terrible ! The rooms are the smallest I have seen in a hotel and also very dated. The room I was staying in was from the 70's. The television didn't work and looked like it hasn't worked since the 80's. The Toilet...
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Our family have just returned from a stay at Denham Grove, and I thought I would write a review, seeing as I found other reviews helpful before we went to stay.
Overall, I would give this hotel a very good, because some aspects were indeed very good, and it was generally a very pleasant stay. All of the staff we...
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We stayed in the hotel for an evening function, on a special rate for a superior room. Check in was good and our room, while small, was fine: modern and clean.
We went to the bar for lunch. There was a wedding party there as well as those waiting for our evening event so it was busy but the bar...
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Thank you for your recent feedback regarding your stay here at Denham Grove. It upsets me greatly that the attitude and behavior displayed by a small minority of the team here are not up to the standards that I and De Vere Venues as a company expects from them. I have instructed the Management team across the property to carry...
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The room we were allocated was simply terrible!!! Tired, dirty, poor furniture, ancient TV and the bathroom almost defied description. On the plus side, when I bought my dissatisfaction to the notice of the management they reacted well. They KNOW that one wing of the hotel needs a refurbishment but this has been delayed. I was shown the only room...
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Thanks you for your constructed feedback regarding the bedrooms at Denham Grove, whilst the majority of our rooms have been upgraded you are correct that there are some remaining that need attention. Whilst the timescale for this is finalized I have put into place a maintenance schedule and checklist in order to tackle some of the issues you experienced. I...
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I stayed here for one night and what a mistake it was. I had stayed in the hotel before which was reasonable but this time i was put in one of the older rooms. I dont know where to begin but my main complaints were:
- mould in bathroom
- extractor fan broken/not working
- broken tiles in bathroom
-...
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The hotel was a bit off the beaten track, past the airfield, but we had no problems once we were checked in.
There was a private function on in the first evening, but they were doing a weekend promotion for £99 inc breakfast, coffe and biscuits in the bar area. Fantastic value for money.
WE did have a problem in...
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Thank you for such a positive review of your experience at Denham Grove. I am glad you enjoyed our facilities and managed to catch one of our great deals! Thank you for informing me of the over eagerness of the restaurant team to clean up after breakfast, we have re-trained them in the published opening times of the facilities to...
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I booked this hotel based on the excellent website - great photos, looked like a great hotel.
However, reality was as far from this as possible. Please refer to my photos which I attach to this review. The room is out dated, a 14" CRT fuzzy TV, awful bathroom, no spot light over the desk, fluorescent main room light, one...
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Thank you for your constructive feedback with regards to your recent stay with us at Denham Grove. I was sorry to hear that you were disappointed with your room but I am sure that you will be glad to hear that your very valid comments are being considered while we look towards improving the décor of the remaining un-refurbished bedrooms....
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Stayed for one night before a semi cup final.Easy check in,wonderful room,only slight negative was a lack of shaving mirror/light for it.We didnt have breakfast but returned later for a bar meal which was fine. Spoke with many of the staff who were knowledgeable of the trains and surrounding area.It was only a quick visit so hope to return.
Thank you for your feedback with regard to your recent stay with us at Denham Grove. I am pleased to hear that our staff were able to cater to your needs and help you throughout your stay. Thank you very much for such a helpful suggestion with regards to bathroom lighting, you will be glad to hear that this comment...
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Stayed for 2 nights over the easter weekend, which i managed to get on one of their fab offers. (so they do excist I promise) was a little dubious due to some of the negative comments i've read. Turned up early evening after a long day in legoland to a friendly welcome check-in. Got to room to find there was...
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Thank you for your feedback with regards to your recent stay with us at Denham Grove. I am glad to hear you were pleasantly surprised by our customer service, our quality of product and our Breakfast! I am so delighted to hear that you enjoyed our surroundings and utilised them throughout your stay! We look forward to welcoming you back...
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I have just got back from staying at this hotel.
what can i say top notch this is my third stay here and i cant wait to go back,
the rooms are always clean, with what you expect in them, the bar area was a good size with in and out sitting area and a large tv on sky sports...
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Thank you so much for your loyal custom, I cannot express how thrilled we are to read about our guests experiences with us, especially repeat customers! So thank you very much for taking the time to inform us about your stay at Denham Grove. I am glad you made full use of all our facilities and had another enjoyable visit....
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