Going back to this Hotel after a while was a refreshing experince !!!" Great Service at the Restaurants La Cantino and the Italian, plus the bars, they now have a new Frozen Machines with plenty of flavors to choose from. Buffet looks clean, and nice Food excelent !!! great options even for Veggies like my wife and Kids. Drinks way... More

While this resort is located on the Papagayo Gulf with gorgeous views of the water, the caliber of the resort experience was well below par. The rooms are very dated and food was not very good. My boyfriend and I were both very sick after dinner the first night and continued feeling sick throughout out our entire three nights at... More

The room itself was alright and the view was absolutely beautiful but the resort seemed run down and the service was not the greatest (especially the lobby staff). Shuttle service was shut down from 11 pm to 6 am... so if you have a very early excursion you will be walking up that hill to the lobby. The week I... More

Our room was very adequate and had a great view of the pool and the bay. The best thing about this resort is the friendliness of the staff. The waiters in the main dining area are very friendly and helpful, but understaffed. The 2 specialty restaurants were closed 2 of the 3 nights we were there and on the third... More

This hotel exceeded my expectations given the grumpy reviews about the hills and black sand beach. There is nothing about the black sand that a pair of sandals doesn't solve. You may want to bring a pair that stays on so you can wear them right into the water, otherwise just kick of the flip flops and toss them a... More

I came here with one of my best friends last June. It was a part of a JetSet vacation package. We didn't really have a choice of where to stay, this was a part of the deal. We are both in our late 20s and were looking for a relaxing trip filled with food, drinks, and a few adventures. We... More

We arrived on 3/31/13 and were told the hotel is shutting down for renovations in a week...which was a few years too late! Don't expect a pampering experience...the bathrooms have no bathtubs; only dingy showers. Our a/c went out 2 nights out of the 6 we were there. The food variety was horrible...rice and pasta everyday. They only opened the... More

Very hard working staff! Especially the waiters! They could use more help! Owners cheap out and take advantage of the staff by making them run their butts off to the point of exhaustion in that heat! Don't use Charlies Adventures...I cancelled a dive trip because of very poor visability (don't plan to dive here) and they "said" they refunded me... More

we stayed Friday to Friday 3-22 thru 3-29.....yes it was Holy Week and spring break. Really enjoyed our stay with a couple suggestions for improvement. Very hot - in the 90s every day. clean and staff is friendly but not 4 star service would recommend they open all the restaurants when the resort is even half full to give better... More