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Quest Richmond, Greater Melbourne Reviews

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Quest Richmond

4.5 of 5
185 - 191 Lennox Street, Richmond, Yarra, Victoria 3121, Australia
Hotel amenities
Quest Richmond
33 traveller photos
Ranked #3 of 3 hotels in Richmond
3.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    6
    22
    9
    5
    1
Date Rating
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Stay while visiting Epworth Hospital”
3 of 5 stars Reviewed 13 May 2013

Recently stayed here for 3 weeks. Very comfortable and close to Epworth Hospital. I felt safe and could cook a meal and wash and dry clothing. Apartments are not serviced on Sundays and sheets were charged around every 4 to 5 days unless requested. It was reasonable, friendly and well located. When paying bill watch that you are not charged... More

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Quest R, Guest Relations Manager at Quest Richmond, responded to this review
16 May 2013

Thank you for your review of Quest Richmond. It’s great to see that you chose to stay with us here, as we are in such close proximity to the Epworth Hospital, it would have taken the stress out of the daily commute I’m sure. As you mentioned, we are an ideal option for a longer stay as all apartments are... More

1 review
“Staff walk in with do not disturb sign up twice”
1 of 5 stars Reviewed 12 May 2013 via mobile

Do not disturb sign up and staff just walk in twice. King bed was two singles zipped uncomfortable and old or cheap. Was on the second floor but the reversing beeper from trucks and forklifts next door was to much.

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Quest R, Guest Relations Manager at Quest Richmond, responded to this review
17 May 2013

Thank you for taking the time to review our property online. Feedback from our past guests is a pivotal part in ensuring that our property continues to grow and improve in anyway that we can. We apologise that the team at Quest Richmond entered your room twice, as the sign that you displayed on your door is to indicate otherwise.... More

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“Great location”
4 of 5 stars Reviewed 2 May 2013 via mobile

Good value hotel code to the city - 10 min tram ride to centre of Melbourne - so nice and quiet but close to everything. Staff were friendly, rooms very clean and modern. More like serviced apartments - mine had a washing machine and dryer. Great cafe's just around the corner.

Was this review helpful? Yes
Quest R, Guest Relations Manager at Quest Richmond, responded to this review
5 May 2013

Many thanks for taking the time to review our property online. It's great that you found our staff to be friendly as we always aim to provide outstanding customer service. All of our apartments have private laundry and cooking facilities, which make for a stay that is convenient and "stress free". This is a great option for families (not to... More

england
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
“Excellent service and very good standard of accommodation”
5 of 5 stars Reviewed 24 April 2013

We stayed at Quest Richmond for 4 nights. Self contained accommodation is difficult to find in Australia but Quest is a reliable provider and the standard of our 1 bed apartment was pretty good. Comfy bed, good cooking facilities, washing machine and dishwasher. The location was great, very close to shops, restaurants and to transport links to the City. There... More

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Quest R, Guest Relations Manager at Quest Richmond, responded to this review
28 April 2013

Many thanks for taking the time to review Quest Richmond online, this is one of the key factors in finding ways to improve our business. I’m happy that you enjoyed your stay with us, hopefully you had time to soak up all that Richmond has to offer. The team members of Quest Richmond pride ourselves on providing our guests with... More

Ouyen, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good but....”
4 of 5 stars Reviewed 1 April 2013

Several members of my family stayed here while my son was a patient at the Epworth Hospital. The location of the Quest Richmond is in a very convenient location and the Quest and surrounding businesses provided us with all that was needed. The housekeeping staff were particularly helpful, polite and friendly. There were two things which we found quite annoying... More

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Renee G, Manager at Quest Richmond, responded to this review
12 April 2013

Thank you for providing feedback to Quest Richmond with relation to your stay with us. We appreciate guests feedback to our property as we can continue to imrpove our services and ensure you leave with a great impression. I am pleased to hear you enjoyed your stay with us. The 1.5% credit card surcharge has been a hotel standard since... More

LA
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great Location”
4 of 5 stars Reviewed 14 March 2013

If your looking for a place to stay where you can go to the footy, go shopping, have a great meal then you would be staying at the right place. The hotel isn't fancy, but you get what you pay for. It is clean and has everything you need.We stay there several times a year to visit family. With a... More

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Renee G, Guest Relations Manager at Quest Richmond, responded to this review
20 March 2013

Many thanks for your review of our property. I am glad to hear that you enjoyed your stay with us and the fantastic sights and sounds of Richmond. As you mentioned, we are just a hop, skip and jump away from the entertainment and sporting precinct. As serviced apartments, we pride ourselves on offering a place suitable for families, as... More

Hong Kong, China
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
“5 stars for the location, 4 for the staff, 1 for the wi-fi”
3 of 5 stars Reviewed 9 February 2013

This is probably one of the best located properties in Melbourne, outside of the CBD itself. It's a half mile walk to the MCG and Rod Laver Arena; a mile through beautiful Fitzroy and Treasury Gardens into the city proper; at the top of the street is the cafe strip of Bridge Road, and half a mile north is the... More

Was this review helpful? Yes 1
Renee G, Guest Relations Manager at Quest Richmond, responded to this review
18 February 2013

I'd like to thank you for taking the time to review our property on Trip Advisor. I'm glad that you chose Quest Richmond based on our convenient location to bridge road shopping and cafe precinct. I hope that you were able to enjoy some of the glorious food that Richmond has to offer! As mentioned by yourself, our self contained... More

bad homburg
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“service and hotel great”
5 of 5 stars Reviewed 25 January 2013

located close to the center of melbouren, if you intend to go to the sport centers like melbourne park at the austrlien open, best location to hde the traffic quite new renovated suites, junior suites for great prices, specially in melbourne the best you can get for your money in the hot time of january i booked a 2 bedroom... More

Was this review helpful? Yes 1
Renee G, Guest Relations Manager at Quest Richmond, responded to this review
31 January 2013

Thank you for your feedback. It’s great to know that you chose to stay with us for sporting events, as you mentioned we are within walking distance to both Rod Laver Arena and the MCG. We pride ourselves on being modern, comfortable and offering good ‘family friendly prices’. As Quest Richmond, wants to be able to accommodate as many different... More

Australia
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Good location, good value”
4 of 5 stars Reviewed 23 January 2013

Usually we stay in the CBD but last time we visited Melbourne we needed accommodation in Richmond and decided to rely on a well-known chain like Quest to avoid disappointment. Having previously stayed in Quest apartments in Sydney at Mascot Airport, in Melbourne CBD (2 different properties), we sort of knew what to expect. We have stayed in both 1-bedroom... More

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Renee G, General Manager at Quest Richmond, responded to this review
31 January 2013

Thank you for passing on feedback to Quest Richmond with relation to your recent stay. We are glad to hear you have enjoyed your recent stay with Quest Richmond. Quest as a whole strive to exceed guests' expectations and are always asking for feedback if these expectations are not met. This is how Quest are able to ensure they keeep... More

Canberra
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Good position just out of city centre.”
4 of 5 stars Reviewed 22 January 2013

Staff were friendly and efficient. I stayed in an executve one bedroom unit. It was small but adequate and looked very new. The balcony overlooked Lennox St but there was no traffic noise inside the apartment. The bedroom was well back from the road. There was a full kitchen with a large fridge, a large TV in the lounge and... More

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Renee G, General Manager at Quest Richmond, responded to this review
31 January 2013

Thank you for taking the time to post feedback about Quest Richmond. We are glad to hear you have enjoyed our facilities at the property and have also enjoyed the hidden treasures Richmond has to offer. If you are also looking to return, we can help you by assisting with allocating you a room with a stand up shower, this... More

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Additional Information about Quest Richmond

Also Known As:
Quest Richmond Greater Melbourne
Address: 185 - 191 Lennox Street, Richmond, Yarra, Victoria 3121, Australia
Region: Australia > Victoria > Greater Melbourne > Yarra > Richmond
Amenities:
Business Centre Kitchenette Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Richmond
Price range (per night): S$192 - 276
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Quest Richmond
185 - 191 Lennox Street
Richmond, Yarra, Victoria 3121
Australia
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