My husband took me for a champagne afternoon tea at The Black Swan to round off a wonderful weekend away for my special birthday. He couldn't have chosen better. The staff made us feel so welcome and looked after us very well indeed. They managed to get the balance just right, being very friendly and having a joke yet being... More

Just returned from a 3 night stay here, and it was lovely. We were given a free upgrade to a feature room, which was lovely, with a view of the square. Lovely, comfy bed and billowy duvet. All the staff were really nice, and made sure to remember our names, which is a nice touch. We ate in the restaurant... More

We stayed at The Black Swan in late May and thoroughly enjoyed our visit. It was a special occasion and as such I was delighted with the whole experience. When we arrived we had been upgraded to a King Sized Room at the back of the hotel which was fantastic. The style and finish involved in the in the interior... More

We have recently returned from a weekend away to celebrate our Silver Wedding Anniversary, We have strayed at the hotel on a previous occasion and was impressed by the food however the hotel was a little shabby last time. We opted to turn as we love Helmsley and the hotel has been refurbished and is now described as a boutique... More

Great location in a wonderful N Yorks market town. Stayed 4 nights in a pleasant double room at the very back of the hotel (could be a long walk if older!). The atmosphere is a little staid and some of the staff appear to have been trained to be 'posh', although full marks to Ben (bar), Jean (breakfast) and Derek,... More

I booked a one night bandb package including dinner and an after dinner cocktail for just under £200.00. It was my husband's birthday, usually we would stay at the Feversham Arms, however, after reading about the 'recent refurb', we thought we'd give the Black Swan a try. The first disappointment was the room, we had been promised a room overlooking... More

We stayed at the Black Swan on the Diamond Jubilee package. Our experience at reception was underwhelming. No advice on the aspects of the package and where to go for each element. We were booked in for dinner but had to find out for ourselves about the afternoon tea and cocktails We stayed in the newer section of the hotel... More

After reading the last review on Trip Adviser, I was a little worried about my 1 night visit to the Black Swan, however I enjoyed the stay and was especially impressed with the food. The room was well decorated, although a little on the small side, with a small bathroom. The location was great, right on the market square. We... More

We'd both had a busy week at work and decided on the night before to try The Black Swan at Helmsley, which we had noted before when having lunch there. The website gave a price of £214 for 2 for one night dinner (4 courses) bed and breakfast. On ringing the hotel we were quoted a VAST amount more, which... More