I stayed with my daughters 3 and 8 years in a room with 3 beds. The first day we arrived and saw my room ( the person I spoke to when I make the reservation said to me that all rooms had ocean view ,but my view was the restaurant so you can imagine it was CERO relaxation cause of... More

This is the worst hotel in the world and all the blame can be placed directly on the owner and her poor management skills. The service is pathetic, the rooms are not clean, the waiters are rude, the personnel in reception are rude all with the support and encouragement of the owner, who in fact, is the rudest of them... More

The rooms were not very clean when we arrived, the bed quilt had stains so we called the hotel staff and the told it that they were probably stains from the oils they used during the massages. The bathroom did not seem so clean as well, plus we asked for a towel so we could put it when we went... More

Our room had A LOT of spiders They were out of cheese, pineapple, fruit, fresh fish, etc. Room service was very poor (no phone in the room, no on/time service, not good cleaning, etc.) Our room had no key (we left the room open for 6 days) The pool area was crawded because they let in people from other hotels... More

we made reservations by phone and wanted to pay an advance or have a confirmation.Phone several times but never an anwer. On arrival we paid the whole package (40 USDpp/night, lunch and dinner included).Food was not enough, of bad service and served when we were still in our rooms.After 1day we asked to have the future meals paid back.The "administradora"... More