We stayed here on the last night of a Shearings coach tour from the UK. I don't usually complain, but this hotel was very poor for a Best Western. It was cold, cheerless and the stairs were in darkness when we arrived...(fortunately there was a lift!) Our room was chilly and had a radiator that took forever to warm up... More

We stayed as part of a coach tour for one night and were impressed by the size of the room, it was clean and comfortable and very quiet. Dinner was good and the staff were very attentive and helpful. Good overnight stop.

Stayed here for just one night as part of a tour. Room was a good size, clean and comfortable although the bathroom door handle was hanging off and our TV didn't work. Didn't bother to report as not stopping long! Breakfast was ok, bread, cereals, cheese, selection of meat etc. Staff all very friendly, made us fell very welcome. Didn't... More

We were part of a coach party stopping for an overnight stop so the only meal we had was breakfast which was a typical continental breakfast,the eggs were cold ,sausages were hot,fresh fruit,choice of fruit & juices as well as the normal hot drinks.The room was comfortable,the only thing we found was we were on the ground floor and right... More

I endorse all comments regarding the food, which was inedible. No choice, no fresh vegetables and badly cooked. Other members of the party, with special dietary requirements, were not catered for at all, despite special requests made prior to the visit. the majority of the party supplemented or replaced hotel fare with food they that purchased, thus adding considerably to... More

Located some way out of the centre of Menen where most of the eating places were. Stayed four nights, bed and breakfast on a Battlefield coach tour from 5th Sept 2011, the room was adequate for and the bathroom was spacious with a good shower. Breakfasts were minimalist, boiled eggs and sausages were supplied cold. The room was on the... More

Have to agree with every word by Liverpool writer. The food was disgusting cheap nasty processed supermarket bought rubbish. The staff were surly and anything but helpful or friendly. Felt sorry for the young girl on Reception, Bar duties, Room cleaning and goodness knows what other demands were made of her. The rooms were not clean, our beds were not... More

This hotel does not live up to Best Western standards.A few years ago it was o.k. The staff were friendly and helpful. NOT THIS TIME! The poor girl on reception also had to clean 34 rooms so what does that tell you.We were served by two very stern gestapo looking women.The meals arrived by a small van, meals-on-wheels style.Food was... More

Service was friendly and helpful. Hot snack food was served in the bar. The bar was supposed to close at 11 pm, although it remained open until later on my visit. The hotel reception was bright and airy with umbrellas provided for the guests. The bedroom and bathroom was clean and spacious. Breakfast was continental with lots of fresh drinks,... More