Stayed for 3 nights with our 3 children (4,7,11) and thought the hotel and service were excellent. The in house breakfast and family restaurant both served really good food, nice wait staff and the pool and playground for the children was fantastic even for our 11 year old because of the great jumping pillow! Hotel is in a good position...
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Dear Catherine R
Thanks fopr your review - we are seeing quite an increase in family leisure stays at the RACV Royal Pines with the childrens playground and the huge heated pool two of the main attractions for the kids. Our Italian restaurant Amici is consistently popular with families and the main buffet restaurant Kalinda has such a big buffet...
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We stayed at this hotel for a family wedding in April, the hotel was fabulous, we had a great view and the staff were very helpful to settle us and our 14 month old daughter into our room, I informed the hotel months in advance of our daughters food allergies (gluten and dairy) and most of the restaurants were very...
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Dear Manda_E
I am sorry to hear that during your stay with us there was an oversight at the wedding reception regarding your daughters diet. While it was pleasing to read your positive comments about the restaurants (especially Tees restaurant) it is disappointing that some inconsistent service in one area of the hotel, marred your experience. I have passed on...
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My husband and I spent four wonderful nights at this resort last week. We hired a car from Coolangatta and drove to Ashmore. Once there check in was a breeze and we we able to park the car in the underground car park for free. Our room on the 16th floor facing the coast was fabulously clean with great views...
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Dear Chelle564
Thanks for taking the time to post a review on Trip Advisor about your recent visit to the RACV Royal Pines Resort.
I have shared your comments on the golf course with our Golf And Sports Manager and the Grounds Maintenance team - they are very passionate about keeping the course in top condition and are always delighted...
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I stayed at this wonderful resort for business and was very impressed with both the facilities and the rooms. The staff where nothing but friendly and accommodating and the food was delicious!! It is about a 15 minute taxi ride into Surfer's Paradise.
Dear Cat120
Thank you for your recent review on Trip Advisor and I am really pleased that you enjoyed your stay so much. Our location just out of Surfers is quite an attraction as a lot of our guests say it is close enough to pop in to enjoy but far enough away that the resort does not have the...
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We spend our winter holiday every year at Royal Pines and have always had excellent times. My wife and myself are both golfers so we are a bit biased towards this resort. The thing that makes this place stand out is the staff. After our second stay the staff recognized us, and remembered our names. ( Felt great.) After more...
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Dear Aussie_Ace2,
It sounds like a great return holiday with the weather Gods being kind to you , so you could make the most of the golf course. I am so pleased to read about the positive attitude and proactive service from our team at the Golf Course and in Tees, they constantly rate highly in our guest feedback forms...
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Wife was stuck in the lift for a couple of hours. The manager offered a $10 dessert and a $5 hot chocolate as compensation. She and another guest were totally traumatized due to jerking lift -fearing for their lives. Luckily there was a security guard who tried to ease the women's fears by talking to them.
Hotel is old and...
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Reviewed 15 January 2012
Dear JamesC373
Thank you for taking the time to write a review on Trip Advisor and my apologies that your wife was stuck in one of the hotel lifts - this is a very rare occurrence and remedial steps have been taken to fix it. It is disappointing to read of your experience with our Reception/Concierge staff - as can...
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We recently stayed at the Royal Pines for 4 nights and stayed in a twin double executive room on the 18th Floor (travelled with two young children under 6). This was our third stay at this resort over the last two years.
We stayed in an executive rooms which are part of a recent rennovation at the resort, they have...
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Dear NarikG
Thank you for posting a review on Trip Advisor Your positive commennts about the resort have been passed on to the staff - who really welcome the feedback. The resort does offer a lot of facitlities and activities and is becoming more popular with families.
In regard to the Executive Lounge, your constructive comments have been reviewed with...
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Spent a couple days at Royal Pines at the end of a drive from Melbourne to Brisbane. The hotel was great tidy, clean, comfortable and relaxing. The hotel is very functional with plenty of facilities and helpful and friendly staff. My mate and I stayed in an excellent double overlooking the Pool. Due mainly to laziness we dined at the...
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Dear WayneE
Thank you for your Trip Advisor Review. I have paased on your comments to our staff who were delighted to read how much you had enjoyed bot h your room and the resorts restaurants. We look forward to welcoming you back
Kind Regards
John Morris
General Manager
RACv Queensland Resorts
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Spent the nicest week here. It is our second stay here. Staff are exceptional. Ex club very serene. Not expensive. We will be back!! Could do with more pool chairs. Wanted to sit by pool but all chairs taken.
Dear Colleencrews
Thanks for your review and delighted that you enjoyed the Executive Lounge - this facility is becoming very popular with the great views and luxury sanctuary feeling combining to ensure a realxing experience. In regard to Pool chairs we took delivery of 50 more pool chairs and lounges just before Easter so hopefully this will ensure that on...
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Recently stayed 1 night on a lastminute secret room. Very good clean spacious room with 2 double beds,comfortable with nice bathroom,shower over bath,and a large flatscreen tv with all free to air digital channels. Well away from the shopping strips of Surfers or Broadbeach,does have a shuttle bus to take you there and return. Very reasonable valet parking at $10...
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Dear Chopper0205
Just a quick note to thank you for taking the time to post a review on Trip Advisor. The rooms at the RACV Royal Pines are spacious, as you point out and, many guests enjoy our location as the shuttle bus gives them easy access in to Surfers Paradise without the noise and trafic of the Surfers strip....
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